DISPATCHER Location: Coffeyville, KS This job was posted by KansasWorks: For more information, please see Responsibilities Receive emergency service calls from the public requesting law enforcement, fire, ambulance, or other emergency services; determine the nature, location, and priority of the emergency; dispatch emergency units as necessary or route calls to the appropriate department. Maintain contact with all units on assignment using a two‑way radio; maintain status and location of law enforcement and fire units; maintain a daily log of all field calls and units dispatched. Assist department personnel and the public in person and by phone; provide general information regarding department policies, procedures, and regulations. Monitor prisoners for medical emergencies and transfer purposes; provide matron duties for female prisoners as needed. Input and retrieve information using a personal city‑owned computer with state and national networks; dispatch paperwork and process inquiries; access vehicle registration and driver license files. Monitor, receive, disseminate, and transmit information for the Police Department and other agencies; receive and send teletypes to other agencies for warrants, stolen items, and various other inquiries. Monitor alarm boards, the National Weather Service, CB emergency channel, and teletype; notify appropriate personnel as needed. Gather information and prepare supplemental reports as assigned. Record warrants, pawn tickets, firearm registration cards, and other data as needed. Respond to and resolve difficult and sensitive citizen inquiries and complaints. Perform matron duties as needed. Marginal Functions Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of police dispatching. Perform a variety of special projects as assigned. Perform related duties and responsibilities as required. Knowledge Procedures of security and dispatch systems. Principles of law enforcement protocol involving confidentiality. Basic principles and procedures of record keeping. Operations, services, and activities of the City. English usage, spelling, grammar, and punctuation. Basic problem‑solving techniques. Modern officer procedures, methods, and computer equipment. Geography and surrounding area of the City. Pertinent Federal, State, and local laws, codes, and regulations. Occupational hazards and standard safety precautions necessary in the work. Abilities Respond to emergency and non‑emergency situations from the general public. Prepare clear and concise reports. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Process information and make sound decisions in emergency situations. Type at a speed necessary for successful job performance. Deal and cope with high levels of stress. Interpret city maps and geographic locations. Maintain confidentiality of material in various situations. Be sensitive to defendants regarding alleged offenses. #J-18808-Ljbffr