Position Details
Dispatcher/Customer Service Representative Apply
Job Description
Job Description
Dispatcher/Customer Service Representative - Southlake TX
This is an entry level administrative position where you will learn valuable knowledge and skills for upward mobility. All you need are great people skills and a willingness to learn. We can teach you the rest.
Looking for outgoing, high-energy team members. If you are currently in a Dispatcher/Customer Service position or possess these skills we have a place for you here at TLC Electrical.
We are seeking a friendly and professional Dispatcher/Customer Service Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company.
Responsibilities
- Receive incoming calls and online requests for service
- You will identify the service needed, qualify the customer, collect relevant information, and schedule service work appointment
- Make daily outbound calls to existing customer for follow-up on quotes, ensure customer satisfaction, schedule maintenance
- Assign and dispatch technicians to customers’ location
- Maintain technician time and events in real-time on dispatch board
- Make customer aware of products and services available when appropriate
- Rotating on-call duties
Qualifications
- Previous experience as a Dispatcher/Customer Service Representative a plus
- Excellent phone and outstanding people skills
- Basic Microsoft Office/Computer Skills (Word, Excel, Outlook)
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
