Dispatcher

Operations CoordinatorOur associates celebrate lives. We celebrate our associates.Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.Dispatching/PaperworkProvides consistent support by dispatching resources to meet the needs of client familiesReceives first call information and initiates the resources required for dispatchProcesses removal paperworkAssists with recording keeping of embalming documentation as requiredEnsures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:RemovalsVisitationsTransfers of casketed decedent and/or remains to final dispositionsDecedent memorial servicesSchedulingSchedules activities for both the internal staff as well as market locationsSchedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:RemovalsVisitationsTransfers of casketed decedent and/or remains to final dispositionsDecedent memorial servicesMaintains in-house scheduling of location resourcesSchedules sufficient resources to meet market commitmentsCustomer ServiceDemonstrates a commitment to internal and external customer service while serving the Company's families exceptionally wellBuilds and maintains strong relationships by promoting a team atmosphereCommunicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstandingLeads by example while staying engaged and supportive of company initiativesManage Inventory (Location specific)Takes and places orders for necessary suppliesManages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as requiredOrder additional general supplies at the direction of the location management.Performs other duties as directed by managementMinimum RequirementsEducationHigh school diploma or GED equivalentLicensesCurrent valid driver's license may be requiredExperienceMinimum of six (6) months scheduling or logistics experienceKnowledge, Skills and AbilitiesKnowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needsAbility to resolve issues in accordance with company goals and objectivesExcellent communication skills and interpersonal skillsAbility to prioritize and organize effectively with a keen sense to detailAbility to work in a fast paced, high pressure environmentAbility to multi-task using multiple software programs simultaneouslyAbility to communicate with associates, customers, supplies in person or by phoneSolid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learnGood driving recordPostal Code: 75218 Category: Operations Job Location: US-TX - Dallas