Dispatcher - Full-Time

DispatcherThis position is a full-time, extra board position with one weekday and a second floating day off per week. This is a Union position. Work schedules (bids) are selected based on seniority.Salary: $23.63 per hour.This position will remain open until filled with preference given to applications received by 4:30 p.m. on Sunday, May 3, 2026.Primary Objective of PositionThe Dispatcher is responsible for Fixed Route and Dial-a-Ride customer service, and Operator and passenger scheduling. The Dispatcher serves as the primary contact to answer customer requests for information by phone, online or in person.Essential Functions of the PositionEssential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.Responsible for providing customer service to Metro Bus passengers and staff Operate two-way radio to communicate with Bus Operators and support staffNotify Street Supervisors of situations requiring attentionProvide transit service and information to Fixed Route passengers and the general public at the Transit Center Verify and load cash drawerSell fair media and tickets and accurately record all salesProvide transit service and information to Dial-a-Ride passengers at the Call Center Receive Dial-a-Ride customer callsSchedule passenger rides within Operator shiftsUtilize computerized scheduling software to schedule rides and answer customer inquiries.Receive and document customer comments and complaintsNotify Operations Manager of dispatch scheduling errors or concernsCommunicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functionsPerforms all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or lossWears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing workWhen potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely mannerPerforms other duties and activities as assignedMinimum QualificationsThe job requires a high school diploma or equivalent and one (1) year experience in driver or fleet dispatching, customer service or equivalent combination of education and experienceKnowledge, skills and abilities required include:Ability to deal tactfully and courteously with co-workers, subordinates, and the general public and to handle all types of situationsAbility to diffuse situations/conversations that have escalated beyond normal limitsAbility to understand and carry out both oral and written instructions and complete written reportsMust be able to read and speak English fluently. Bilingual a plus.Must have a high level of proficiency using computersAbility to gain detailed geographic knowledge of the St. Cloud Metropolitan areaAvailability to work a flexible schedule including weekends, early morning and late nightsInterpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups; andDesirable QualificationsTechnical or Community College, business college or two (2) years post-secondary educationPhysical Demands and Working EnvironmentThis position is predominately in an office environment requiring long periods of sitting and/or standingUtilizes computer, phone and two-way radio along with other office equipment on a regular basisWill require minimal travel outside of Metro Bus facilities. Will primarily utilize a Metro Bus vehicle for travelThis position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the organization and requirements of the job change.Metro Bus is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.