DispatcherParks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of heating and air conditioning systems.Do it right the first time! "That's the Parks Way"We are actively seeking a Dispatcher in the Charlotte, NC area.Reasons to Join Parks:Competitive pay and compensationCompany sponsored Medical, Vision, and Dental insurance401k Plan with 4% company matchCompetitive environment with opportunities for advancementSpecific Duties & Tasks:Convert incoming customer calls into booked service appointments.Coordinate and schedule technicians in the fieldManage technician performance and KPI AccountabilityRespond to customer requests, resolve issues and promote the Parks brand.Be professional and establish customer rapport, encouraging repeat business.Adhere to the company's plan for resolving customer complaints quickly and favorably.Maintain and update customer database with complete and accurate information.Qualifications:At least 2 years of dispatching for an HVAC, plumbing, electrical, or related industryAt least 1 year of call-center-based customer service experienceExcellent written and verbal communicationExcellent organization and multitasking skillsAbility to work consistently and successfully in a fast-paced environmentAbility to work independentlyExperience with Service Titan or Dispatch Pro is a plusBenefits Offered:Opportunities for career growth and advancementCompany sponsored Medical, Dental, and Vision plansSupplemental Life insurancesCompetitive salaryPaid time offPaid holidays401k Retirement PlanJob Type: Full-time