This is a fast-paced, high-impact role for someone who thrives on organization, communication, and problem-solving, and the kind of person who feels accomplished when the day runs smoothly and people feel supported.

At Action, our Dispatcher is the heartbeat of the service department. You are the connection point between our customers, our technicians, and our leadership team. Everything you do either helps or hurts a technician's ability to be successful in the field and a customer's experience with our company. We are a residential service company, so our relationship and reputation with our customers is the most critical aspect of our company success.

You'll manage the daily dispatch board, guide the flow of service calls, communicate with customers, and support technicians throughout the day. Your work directly affects revenue, customer satisfaction, and team morale.

If you enjoy thinking ahead, staying calm under pressure, and making a real difference behind the scenes, this role was built for you!

You will manage the real-time flow of service calls so our technicians stay productive and our customers stay informed.

• Manage the daily dispatch board and assign service calls based on urgency, location, and technician skill level,

• Track technician status throughout the day and adjust the schedule in real time as jobs progress or change

• Monitor job progress and prepare the next call before a technician completes their current job

• Help prepare the next day's schedule and resolve conflicts before the end of each shift

You will ensure customers feel communicated with, respected, and taken care of throughout the day.

• Contact customers before dispatching a technician

• Provide proactive updates to customers when delays occur

• Assist with scheduling follow-up work, callbacks, and return visits

• Track special-order parts and coordinate return appointments when parts arrive

You will be the communication hub between the field and the office, helping everyone do their best work.

• Coordinate closely with CSRs, the Service Manager, and field leadership to balance workloads and prioritize emergencies, callbacks, and maintenance members

• Ensure technicians have accurate job details, directions, and customer information before arriving on site

• Review invoices for completeness and accuracy before they move to accounting

• Experience in dispatching, customer service, scheduling, or operations (home services preferred)
  
  
• Strong communication skills with the ability to stay calm and clear under pressure
  
  
• Highly organized, detail-oriented, and comfortable multitasking
  
  
• Confident using software, mobile tools, and scheduling systems
  
  
• A team-first mindset with a desire to support technicians and customers
  
  
• Someone who believes details matter and communication builds trust

Perks That Make Your Work Life Easier

• Fun, positive, and high-energy office environment

• Company-provided technology and tools

• Ongoing training and coaching

• Supportive leadership team

Benefits That Take Care of You

• Competitive base pay + performance bonuses

• Health insurance stipend

• Paid professional development and ongoing training opportunities

• Four (4) weeks PTO and paid holidays

• Monday-Friday schedule with no 24/7 emergency service

Since 1985, Action Air Plumbing & Septic has been a trusted name in West Texas. Today, we're in the middle of an exciting new chapter. In just the past two and a half years, we've tripled in size, and we're building something unique in this market - a service company where the experience is unmatched for both customers and employees.

Our success comes from holding high standards, living out our values, and working as a team that takes pride in doing things the right way:

• Take Care of People - putting customers and teammates first

• Details Make the Difference - in every interaction, from the first knock on the door to the final cleanup

• Knowledge is Power - staying curious, sharing what we know, and always improving

Joining us now means stepping into a company on the rise. You'll have the opportunity to contribute ideas, help shape our growth, and be part of building the future of home services in West Texas.

Offer of employment is contingent on a criminal background check and drug screen.