Dispatcher

DispatcherAstar Heating and Air Conditioning is growing, and we're looking for an experienced dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need.As a Sila Services Company, Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow.We're looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you.Come grow with us!What You'll DoSchedule and dispatch service calls efficiently based on customer needs and technician availabilityCommunicate with customers to schedule appointments and provide updatesCoordinate daily schedules and routes for field techniciansMonitor technician schedules and make adjustments throughout the day as neededCommunicate with technicians regarding job details, customer needs and schedule changesHandle customer questions and concerns professionally and promptlyHelp prioritize emergency and time-sensitive service callsKeep customers informed about technician arrival times and appointment changesMaintain accurate customer and job information in the company's systemsWork closely with the service and management teams to keep operations running smoothlyIdentify scheduling conflicts and find solutions quicklyProvide a positive customer experience from the initial call through completion of the serviceMaintain a professional, helpful and solution-focused attitude in a fast-paced environmentWhat We're Looking ForPrevious dispatch, scheduling, customer service or home services experience preferredHVAC, plumbing or other home services industry experience is a plusStrong organizational and multitasking skillsExcellent communication and customer service skillsComfortable handling multiple phone calls, technicians and customer needs at the same timeStrong attention to detailAbility to remain calm and professional in a fast-paced environmentStrong problem-solving skills and the ability to think on your feetComfortable using computers and learning scheduling and dispatch softwareDependable, professional and ready to be part of a teamA positive attitude and willingness to learnAbility to work effectively with both customers and field techniciansWhy Astar Heating and Air Conditioning?Competitive pay: $25 - $30/hour with weekly pay!Performance-based earning opportunitiesYear-round work401(k) with profit sharingMedical, dental and vision insuranceCompany-paid short-term disability insuranceCompany-paid life insuranceCompany-paid long-term disability insurancePaid holidaysPaid time off (PTO)Parental leaveTuition reimbursementSpecial deals and discounts on a variety of services and entertainmentFamily and friends discounts on servicesYearly performance reviewsTraining and developmentOpportunities for advancementA team that supports you and your growthAstar Heating and Air Conditioning, a Sila Services Company, is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.If you're organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you've been looking for. Come join Astar Heating and Air Conditioning and grow with us!