Dispatcher Operations Manager

Company Description QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross‑border lanes. This role is with QQR Transport QQR Transport is an asset-based carrier that operates its own fleet, running full‑truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers. Role Overview The Dispatch Operations Manager is a full‑time, on‑site role within QQR Transport, based in the Cincinnati metropolitan area. You will oversee daily dispatch operations, fleet utilization, driver performance, and customer service execution across the company fleet. Working closely with executive leadership, you’ll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — leading a team of dispatchers, providing real‑time guidance, resolving service issues, and escalating operational risk before it impacts our mission‑critical customers. This role is accountable for working with drivers, improving day‑to‑day processes, increasing business efficiencies, leading teams, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members. Key Responsibilities Operations Management Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals Ensure efficient load planning, route optimisation, and equipment utilisation Monitor and improve operational KPIs: on‑time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity Develop and implement operational strategies that improve efficiency, profitability, and service levels Identify bottlenecks and proactively implement process improvements Fleet & Driver Management Oversee driver dispatch, scheduling, and load assignments Monitor driver performance, utilisation, and compliance Address driver concerns and operational challenges promptly Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers Customer & Partner Relations Maintain strong relationships with customers, freight brokers, and strategic partners Ensure service commitments are consistently met or exceeded Resolve service failures and escalations professionally and efficiently Identify opportunities for business growth and improved customer satisfaction Compliance & Risk Management Ensure compliance with DOT, FMCSA, Hours‑of‑Service, safety regulations, and company policies. Partner with the Safety Department to minimise risk and improve CSA performance Monitor operational procedures to maintain regulatory and operational integrity Strategic Planning & Analytics Analyse freight trends, lane profitability, and market opportunities Generate operational reports and performance dashboards for leadership review Use data‑driven decision‑making to improve profitability and resource allocation Participate in budgeting, forecasting, and capacity planning Qualifications Required 5+ years of experience in transportation, dispatch, fleet management, or logistics operations 3+ years of experience in leading logistics professionals and fast‑paced teams Strong understanding of trucking operations, dispatch workflows, and fleet management Proven ability to lead and develop a team while managing multiple priorities in a high‑volume environment Excellent organisational, analytical, and problem‑solving skills Strong communication and relationship‑building abilities Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel) Preferred Knowledge of freight brokerage operations and carrier management Experience with cross‑border (U.S.–Canada / U.S.–Mexico) freight Experience driving operational growth and process improvement initiatives Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace, or energy Associate or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent practical experience What Success Looks Like Within your first 12 months, you will improve fleet utilisation and efficiency, strengthen driver engagement and retention, raise on‑time delivery and service performance, and build a scalable dispatch operation that supports the company’s growth. Why Join QQR Transport? Exceptional transportation companies are built by exceptional people. We give our people the autonomy, resources, and support to make a real impact. Not only for the company and customers, but for their families and themselves. QQR cultivates a culture that you will be proud of! Apply Today Submit your application through this posting. We review every submission and will reach out to qualified candidates directly. Compensation An individual candidate’s placement within a range will be based on relevant work experience, demonstrated skills, and applicable education or professional training. Health, dental and vision coverage 401(k) with company match 3% Health and wellness discounts QQR Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position may require periodic travel outside of standard business hours to attend company functions, visit client facilities, and engage with carrier partners for the purpose of capturing video content or photography for use in marketing materials. Candidates must be able to operate a computer, telephone, and related office equipment as necessary to fulfil job responsibilities. The typical work environment features an open‑concept office setting with noise levels consistent with standard office activity. Employees should expect periodic interruptions during the course of the workday. The role primarily involves sustained periods of sitting, along with regular verbal communication and active listening. This organisation is an equal opportunity employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status as defined under applicable law, or protected veteran status. Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered. #J-18808-Ljbffr