Job Details Job Location : Punta Gorda, FL 33980 Salary Range : $17.00 Hourly Essential Job Functions Provides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications. Understands local and state geography to help determine response times for transports. Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicle Data entry of information into industry specific software Transmits call information to personnel Ensures calls are prioritized in accordance with company Standard Operating Guidelines Posts unassigned vehicles to predetermined posting locations to ensure minimum response times, moves resources for coverage as needed. Must be able to physically report to work in a timely manner on a regular basis Must comply with all company policies and procedures Qualifications Job Qualifications Knowledge: Medical terminology (plus) Familiarity with local geographical region (Southwest Florida) Use of computers Technical Skills: answering of telephones fax machine, CAD, telephone, and radio use of internet to access web based applications mapping applications vehicle tracking software employee crew scheduling able to type minimum of 30 wpm Behavioral and Physical Abilities able to work independently with little supervision speak clearly and fluently function in a team oriented environment with other communication personnel, health care facilities and road crew employees foster and maintain a positive and cooperative working environment – this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned work work odd hours for extended periods of time, including overnights and weekends ability to work under stress for periods of time to accomplish work needs Remains polite and patient while collaborating with facilities calling in for transports Education and/or Experience High School diploma or equivalent Experience - work in a Computer Aided Dispatch environment Preferred Training and/or Experience Emergency Medical Dispatch training Medical Terminology HIPAA training ZollData RescueNet Dispatch-Billing system Network Fleet GPS Systems When2Work #J-18808-Ljbffr