Position Details
Dispatcher Apply
Job Description
Job Description
Benefits:
Dispatcher Description:
The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to meet its financial goals.
Responsibilities:
Qualifications:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- 401(k) matching
- Competitive salary
Dispatcher Description:
The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to meet its financial goals.
Responsibilities:
- Receive and manage incoming customer calls, emails, and service requests
- Schedule and dispatch plumbers to service calls based on urgency, location, and technician availability
- Prioritize emergency calls (leaks, burst pipes, no water, etc.)
- Coordinate daily routes to maximize efficiency and minimize travel time
- Communicate job details clearly to technicians (customer info, issue description, parts needed)
- Track technician locations, job status, and completion times
- Update customers with appointment times, delays, or schedule changes
- Enter and maintain accurate service records in dispatching or CRM software
- Assist with invoicing, work orders, and job documentation as needed
- Handle customer concerns professionally and escalate issues when necessary
- Work closely with technicians, management, and office staff to ensure smooth operations
- Ensure compliance with company policies and safety procedures
- Support after-hours or on-call scheduling when required
Qualifications:
- High School diploma or equivalent.
- Strong customer service skills.
- Team player, energetic, positive attitude.
- Good time management skills.
- Problem solving skills, attention to detail.
- Previous administrative office experience.
- Excellent verbal and written communication.
- Must be self motivated and have a sense of urgency.
