Dispatcher

Join the Benjamin Franklin Plumbing Team!Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.Job SummaryThis position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.Job DutiesManages the dispatch board to keep field personnel on the move, servicing clients and generating revenueMakes every effort to compress call scheduling to effectively maximize productivity and revenueNotifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time windowRe-schedules appointment times at client's convenience as necessaryCommunicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to PlumberStrictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the "Right" Plumber is sent to the "Right" appointmentShares responsibility to ensure that all Plumbers arrive at their designated appointments on timeDebriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issuesEnters equipment type and age information for systems into SuccessWareMinimum RequirementsHigh school diploma or equivalent requiredMust have good computer software skillsPrior customer service experience preferredCompensation: $18.00 - $20.00 per hourBenefitsReplies within 24 hoursBonus based on performanceOpportunity for advancementPaid time offTraining & developmentPayWe believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.FlexibilityWe want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career PathWe offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.