Vaco is hiring a Dispatcher Location: Walbridge, OH Compensation: $24-$26/hour Overview: Facilitate service requests from customers by coordinating with service technicians and other personnel to make sure a customer’s needs are being addressed in a timely manner. Work with the technicians to coordinate their schedules and provide them with the necessary information needed to complete the service call, preventative maintenance or service projects, as well as technician appointments. Forecast future schedule for technicians. Communication with the customers, both internal and external, to assure that all commitments are met. Utilize Service Software for service call setup, tech scheduling and updates. Assist service technicians and project coordinators with needed purchase orders. Create service field quotes for technicians as needed and generate service calls when approved. Maintain data coming from the service technicians’ mobile application. Work with service accounting personnel to resolve questions on completed service calls. Assist project coordinators in scheduling technicians for projects. Collaborate with multiple dispatchers to ensure seamless dispatch operation. Review and update open service calls. Assist with tasks as directed by Dispatch Supervisor. Skills Strong organization skills Active listening Effective communicator Able to adapt Empathetic Ability to multi-task Calm under pressure Attention to detail Strong follow up Ability to work well and contribute in a team environment. Strong interpersonal skills. Strong computer skill, including but not limited to Microsoft Office. Education / Experience High School or GED Three (3) or more years dispatch or administrative experience Experience in a high performance construction or service industry Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. #J-18808-Ljbffr