Distribution Center Outbound Operations Manager

Job Summary The Outbound Operations Manager is a strategic leader that oversees the successful implementation of outbound operations for their respective center location. Reporting to the General Manager or Assistant General Manager, this role ensures all outbound teams, operations and activities are managed properly and adhere to safety and compliance regulations. The Outbound Operations Manager ultimately ensures that strategic priorities for outbound operations are implemented throughout all outbound activities, while also promoting a culture of engagement, empowerment and problem‑solving amongst all teammates. Responsibilities Collaborate with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity. Manage functions of outbound operations by setting strategic performance expectations, monitoring productivity of all outbound teams and troubleshooting as needed. Lead strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld. Bolster strategies for adherence to all safety rules and regulations to ensure a safe environment for employees. Train and develop employees to ensure teams function at the highest level of efficiency, filling in any areas as needed. Ensure customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolve escalations as needed and/or escalates further as appropriate. Work cross‑functionally with other DC management to monitor for, investigate, and resolve repetitive patterns of shipping errors. Protect company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, and monitor employees so no merchandise leaves without proper receipts. Maintain awareness of budget planning and cost management efforts and implement cost‑saving initiatives and process improvements. Qualifications 2+ years’ experience within a distribution center or similar environment. 1+ year’s proven experience in a managerial role and/or leading teams. Ability to motivate and inspire a team to actively contribute to problem‑solving and continuous improvement initiatives. Excellent organizational and problem‑solving abilities, with a keen attention to detail and a proactive approach to addressing challenges. Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems). Ability to thrive in a fast‑paced environment and adapt to changing priorities. Strong communication skills, both verbal and written. Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers. Preferred Qualifications Bachelor's degree in business administration, logistics, or a related field. 3+ years’ experience within a distribution center or similar environment. 2+ year’s proven experience in a managerial role and/or leading teams. Proven experience performing various quality functions (inspection, control, assurance, audits). Lean Six Sigma and project management skills. Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.). Customer‑centric spirit and task‑execution. Enthusiasm for data, analysis, and providing simple insights. Passion for solving complex challenges. Comfort influencing others, leading teams, managing stakeholders, getting buy‑in from leadership, and communicating clearly. Test‑and‑learn mentality and agile way of working to improve team products. Physical Demands / Working Environment Lifting and carrying objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties. Pushing and pulling carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. Standing and walking for extended periods, often for the duration of a shift. Bending, stooping, squatting, and reaching to retrieve items from shelves, bins, or storage racks. Climbing ladders or stairs to access elevated storage areas or perform maintenance tasks. Operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Using hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. Performing repetitive tasks such as scanning barcodes, sorting items, or packaging products. Maintaining stamina and endurance to work in a fast‑paced environment and meet productivity targets. Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Operating in a warehouse setting with continuous exposure to industrial noise, bright overhead lighting, and varying temperatures due to limited climate control. Benefits Competitive salary of $80,000 for this position. Total compensation may vary based on skills, experience, and qualifications. Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave. Employee Stock Purchase Plan. Tuition reimbursement, professional development opportunities, and wellness programs. Equal Employment Opportunity Statement GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. #J-18808-Ljbffr