DMs Coordinator

DM CoordinatorLocation: Seattle, WA (In Person)Schedule: Full-Time | Flexibility required for evenings, weekends, and peak retail seasonsFLSA: Non-Exempt, HourlyAbout The RefindThe Refind is a luxury resale company redefining how people shop and sell. Founded and operated by a female-led team, we are a fast-growing business rooted in style, authenticity, and sustainability. We specialize in sourcing and reselling the most coveted closets around the world, connecting consignors and clients with exceptional finds through our signature live shopping events, curated in-store experience, and digital channels.About the RoleThe DM Coordinator is a vital part of our sales team and the first point of contact for customers shopping through our social media. This person manages our Instagram Direct Messages sales channel, a fast-paced, high-volume inbound sales operation. They respond to customers, suggest additional items, and post across our channels, including the “Fresh Finds” broadcast channel. The ideal candidate thrives under volume and speed, builds trust quickly, and turns conversations into sales.Key ResponsibilitiesManage a high volume of inbound Instagram DMs, responding to every inquiry quickly and accuratelyConvert conversations into sales through personalized recommendations, suggested add-ons, and proactive follow-upBuild relationships with DM customers by creating wish lists and offering additional optionsOwn the “Fresh Finds” broadcast channel, posting new items dailyPost and engage across The Refind’s other social channels as neededOther duties as assignedEducation and ExperienceBachelor’s degree or equivalent experience2+ years of experience in sales, retail, or client-facing roles, ideally in a high-volume or fast-paced environmentProven track record of converting inquiries into salesExperience with luxury or fashion retail, live streaming platforms, or DM sales a plusSkills and AbilitiesStrong written communication: quick, warm, and polished in a messaging formatAbility to manage many conversations at once without losing accuracy or toneProactive problem solver with a detail-oriented mindsetThrives in a fast-paced, rapidly changing environmentComfort being on camera when needed, and professionalism in a studio environment where models change during Live ShowsProficiency with Instagram, digital tools, and internal communication platformsAbility to work effectively in an open workspace and contribute positively to company cultureAbility to stand for extended periods and perform tasks that require bending, lifting, and reaching, with or without reasonable accommodationCompensation and BenefitsThe Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay range for this role is $26 to $30 an hour, and employees are eligible for a quarterly bonus. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks, including health, dental, vision, paid time off (PTO), sick time, free snacks and drinks, and employee discounts on merchandise.All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.