DMV Customer Service Center Generalists - Hampton - Pos. No. 03621 Apply
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Title: DMV Customer Service Center Generalists - Hampton - Pos. No. 03621
State Role Title: Admin and Office Spec III
Hiring Range: Commensurate with experience up to $38,053
Pay Band: 3
Agency: Department of Motor Vehicles
Location: HAMPTON CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Virginias Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists at the Hampton Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.
The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV related services.
Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We dont just talk about our core values, we live them!
Minimum Qualifications
Customer service experience working in a fast-paced environment.
Experience using a personal computer or other automated systems.
Excellent oral and written communication skills.
Experience handling cash/credit card transactions
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem solving, and multitasking skills.
Must have attention to detail, accuracy, and complete assignments on time.
Must be at least 21 years old and have a valid VA Drivers License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
Experience working in a team or group environment.
Experience interpreting and explaining complex policies and procedures
Can lift 10 25 pounds
Additional Considerations
None
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 80-486-2664
Email: angela.waltrip@dmvvirginia.gov
In support of the Commonwealths commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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