Position Details
Do you want to help people? Customer Service Team Leader Apply
Job Description
Job Description
Join Our Team as a Call Center Team Leader
We are currently seeking an experienced and motivated Call Center Team Leader to play a key role in our growing team. In this in-office position, you will work closely with leadership to oversee day-to-day call center operations, ensuring high performance and exceptional customer service.
You'll be part of a respected, family-owned HVAC company that values hard work, fosters a supportive team culture, and promotes a healthy work-life balance. We are proud to be a 7-time Carrier President’s Award winner and the 2023 North Georgia Dealer of the Year.
Location Requirement:
This is an on-site role based in Alpharetta, GA. Candidates must live within a commutable distance.
This is an on-site role based in Alpharetta, GA. Candidates must live within a commutable distance.
Key Responsibilities
- Lead, train, and coach call center staff to ensure outstanding customer service delivery.
- Monitor daily operations and identify areas for process and performance improvement.
- Set clear goals and KPIs for the team, and track performance to ensure targets are met.
- Create and implement call center policies and procedures to enhance efficiency.
- Prepare and deliver performance reports to upper management.
- Bring a proactive, results-driven approach to continuously elevate team performance.
Qualifications
- Prior leadership or supervisory experience in a call center is required.
- Home services industry experience is a strong plus.
- High school diploma or GED required; some college preferred.
- Familiarity with ServiceTitan or similar CRM software is preferred.
- Solid understanding of customer service KPIs and metrics.
- Proficiency in Microsoft Office Suite.
- Strong written, verbal, and interpersonal communication skills.
How to Apply - Applicants will NOT be condisered without completing this step!
To be considered, please text a short audio/video clip to (470) 667-1589, answering the following:
- What accomplishment are you most proud of in your career?
- Based on your experience, why do you believe you're a strong fit for this position?
We look forward to learning more about you!
