Position Details
Doas Systems Analyst Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: DOAS Systems Analyst
Location: Atlanta, GA 30334
Duration: 9+ Months
Job Type: Contract
Work Type: Hybrid
Job Description:
General Description
- Provide technical assistance to computer users.
- Answer questions and resolve computer problems for users in person, via telephone and electronically.
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
- Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
outside of SLA's until resolved. - Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
or appropriate software. - Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications. - Maintain records of daily data communication transactions, problems and remedial actions taken, or
installation activities. - Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support. - Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
- 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Outlook, MS Office, Win 10, Active Directory, COTS applications.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
