Dock Sortation Lead

Dock Sortation LeadFull-Time Hourly Operations Alexandria, VirginiaReports to: Location ManagerSaltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed.We're launching something new. And we need the right people to run it.The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives.This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat.Your shift starts around 5:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations.Shift and sortation operationsRun the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatchedStay on the floor and hands-on when volume or staffing needs itTeam leadershipManage 2 to 7 Dock Sortation Specialists depending on volumeCoach throughput (225 scans/person/hour) and Sort App usage in real timeGet every team member trained and Sort App certified before they touch a packageHold standards on the floor, not after the shift endsSLA and quality complianceOwn site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targetsFlag risks early enough to fix them, not after they become missesDriver coordination and exception handlingVerify Runner identity, match to batches, confirm in Sort App you're the last check before packages leaveHandle damaged packages and escalate missing ones immediatelyRespond to partner communications within 30 minutes during operational hoursReporting and complianceSubmit a complete daily ops report every shift: volume, device count, truck times, inventory, escalationsMaintain camera coverage and corporate device discipline at all times zero unauthorized usageHow We Measure Success100% of packages sorted by 9:00am local time99.5% of packages dispatched by 11:00amWarehouse On-Time Delivery at 99.9%Loss rate below 0.02% of scanned packagesDaily ops report submitted completely and on time, every shiftTeam fully trained and Sort App certified before handling packagesZero unauthorized device usage or credential sharingWho Thrives HereYou're energized by early mornings and a fast floor, not worn down by themYou hold yourself and your team to high standards and earn trust doing itYou stay calm and decisive at 6:00am when things get hecticYou track details and follow up without being remindedYou take ownership of outcomes, not just tasksYou communicate clearly under time pressure, in writing and on the floorWhat You BringComfortable using AI tools1 to 3+ years leading a team in warehouse, logistics, or fulfillmentExperience with scanning, sortation, or distribution workflowsFamiliar with SLA-driven operations where accuracy and speed both matterAvailable for early-morning shifts, 7-day rotationWhat We OfferMedical coverage, 100% covered for two Aetna plans, or a low premium for PPODental and vision covered at 100%401K plan optionsCompany-paid long-term and short-term disability and life insurancePaid holidays, vacation time, sick time, and paid parental leaveLearning and professional development budgetAI is part of how we work at Saltbox. Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better. We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in.This is a full-time hourly position at $23 to $26 per hour. Shifts are early morning, typically 3:00am to 11:00 am, seven days per week on a rotation at our Alexandria, Virginia location. Only New Year's Day and Christmas Day are closed.If you're ready to own something real and lead a team that makes it happen every morning, we want to hear from you. Apply today and become part of the Saltbox team.