Document Control Records Management Mail Specialist Apply
MW Partners is currently seeking a Mail Specialist to work for our client who is a leading global insurance company.
Responsibilities and duties:
- On a daily basis collect, process, return and/or redistribute mail coming directly from Farmers campus, inner-office or via the USPS.
- Special attention and responsiveness will be given to all time sensitive, confidential, critical and accountable mail.
- Monitor and control various special or daily projects to completion. This includes understanding scope, asking clarifying questions, and ensuring service level agreements and commitments are met.
- Adhere to quality requirements to ensure mail is prepared according to postal standards.
- Sort and meter incoming campus mail, ensuring the correct cost code and postage rates are used.
- Prep and prepare time critical Certified, Certificate of mail, Registered mail and Express mail.
- Process miscellaneous requests and complete mail processing tasks as needed based on workload and/or staffing availability.
- Document jobs processed for reporting and job tracking functions, including but not limited to incoming job log(s), daily mail request log and other log as required.
- Document existing/new procedures and special instructions for various jobs to ensure job reference sheets are up to date.
- Utilize the people finder database, or other methods, in order to find and locate specific individuals/departments ensuring all applicable mail pieces are accurately and expeditiously redirected to the appropriate location.
- Conduct research and investigate unidentifiable mail, utilizing multiple Farmers databases looking for the correct forwardable location.
- Provide management with search results for all unsuccessful forwards in order to determine next processing steps.
- Operate various automated machinery including meter machines, table-top folders, inserters and/or other equipment as needed.
- Perform expected machine maintenance tasks in a proper and timely fashion.
- Transport completed mail projects directly to the local Post Office, including but not limited to, sensitive and time critical proof of mail, Express Mail, or other accountable and tracked mail.
- Pick-up and/or deliver mailing projects to and from outside vendors on an as needed basis.
- Ensure the integrity, accuracy, safety and confidentiality of mail handled by Mail Services is within accordance to Clients internal policies and compliance standards.
- Handle customer questions, requests for information or special mailing requests via email or phone.
- Communicate with outside suppliers as needed to ensure up time on equipment while documenting machine issues and services calls.
- Work closely with management to identify/implement Lean initiatives for continuous operational improvement.
Requirements:
- High school diploma or equivalent required.
- Possesses flexibility to work in a fast paced, dynamic environment. Proficient in English written and verbal communication skills. Possesses strong technical aptitude. Proficient PC skills including Microsoft Office. Excellent organizational skills. Detail oriented.
For a confidential discussion or to find out more, contact Rhea Ann on (909) 248-4104 or apply now.
