Position Details
Document Management Specialist Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: Document Management Specialist
Location: Columbia, SC 29210
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote, with one required in-office day per month. Hybrid and fully in-office options are also available.
shift:4-day workweek, 10-hour shifts (7AM 6PM or 8AM 7PM) with weekends off and one midweek day off (Tuesday, Wednesday, or Thursday).
Alternative: 5-day workweek, 8-hour shifts with weekends off.
Alternative: 5-day workweek, 8-hour shifts with weekends off.
Job Description
- We are seeking a detail-oriented and professional Utility Billing Specialist to join our team.
- This role involves frequent communication with utility vendors to negotiate fee waivers and resolve billing issues.
- The ideal candidate will demonstrate strong communication skills, time management, and proficiency in Microsoft Office tools.
Key Responsibilities:
- Contact utility providers via phone, email, and fax to negotiate fee waivers and resolve billing discrepancies.
- Maintain professionalism and composure when dealing with challenging vendor interactions.
- Accurately manage multiple accounts and tasks simultaneously.
- Collaborate with internal teams and participate in team chats for support and guidance.
- Complete UBK (Utility Bill Knowledge) training and initial team onboarding.
Required Skills:
- Excellent verbal and written communication skills
- Professional phone presence
- Strong time management and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook)
Training & Onboarding:
- Initial UBK training (2 2.5 days) conducted in-office.
- First day of team training also in-office for setup ease.
- Two-week structured team training followed by a three-month training phase with ongoing support from team leads and peers.
Additional Requirements:
- Must score 20 or above on the Wonderlic assessment.
- Comfortable working independently with access to team support.
- Willingness to attend one in-office day per month (date pre-selected).
Overview:
- We are seeking detail-oriented candidates to join our Document Management team, responsible for retrieving missing invoice data from utility providers across the U.S. and Canada.
- This role involves extensive phone communication and requires a high level of accuracy, efficiency, and professionalism.
Key Responsibilities:
- Contact utility providers via phone (up to 8 hours/day), email, or fax to obtain invoice data.
- Negotiate fee waivers or due date extensions when necessary.
- Evaluate and prioritize invoices based on key data points.
- Accurately update internal systems with relevant information.
- Communicate clearly with internal and external stakeholders.
- Meet or exceed performance targets and KPIs.
- Contribute to process improvement initiatives.
Qualifications:
Required Skills:
- Professional phone presence and strong communication skills.
- Ability to negotiate effectively and respectfully.
- Proficient in navigating websites and internal systems.
- Strong time management and multitasking abilities.
- Familiarity with Microsoft Office Suite (Outlook proficiency is a plus).
Preferred Skills:
- Typing speed of at least 45 WPM.
- Advanced Outlook skills.
Experience:
- Up to 2 years in a phone-based or data entry role with similar responsibilities.
Education:
- High school diploma or equivalent required.
- Vocational/technical training or an associate degree in a related field is preferred but not required.
- Relevant certifications are a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
