Document Specialist

A large Engineering Consulting firm is seeking a Work Management Coordinator. The Work Management Coordinator will provide knowledge base tool support across Power Distribution. The Work Management Coordinator will be responsible for maintaining, organizing and updating content, managing user system access, and collaborating with internal stakeholders to ensure information is accurate, current, and easily accessible. The Work Management Coordinator is expected to have strong communication and organizational skills, strong knowledge of computer systems and have the ability to work efficiently and effectively in this company’s and client’s tools.Key ResponsibilitiesMaintain and update guides, templates, training materials, and other knowledge base content.Organize content using consistent formatting, tagging, naming, and categories.Identify outdated, duplicate, or incomplete documentation and coordinate updates.Serve as a point of contact for system questions, user access, and technical issues.Partner with subject matter experts and regional teams to create and improve resources.Support system testing, process improvements, and standardization across teams.Assist with employee onboarding, system training, and process documentation.Required Skills & Experience:Training, knowledge management, SOP/process documentation, or instructional experienceStrong organization and follow-throughStrong communication with multiple offices/stakeholdersWork management tool experienceSmartsheet/ProProfs experience (preferred)