Domestic Agent II

Domestic Agent IIThe Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.ResponsibilitiesEssentialQuoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordinglyRoute freight shipments across multiple transportation modes and services based upon client requestsProactively communicate with clients regarding status of freightCommunicate with vendors/suppliers regarding shipment dispatch, routing and ratesAssist local sales and domestic offices with air/ground freight issuesManage daily on-time and defect codes, carrier re-weights and insure all masters ratedAssist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as neededEnsure paperwork, labeling and scanning for accuracyUnderstand the requirements/expectations of handling shipments of consequence NFO, high-value, date/time specific, etc.Responsible for processing monthly inventoryAll other duties as the business deems necessaryNon-EssentialOther duties and responsibilities will be assigned as business demands deem necessary.Network with corresponding departments to ensure files are billed and posted prior to end of monthContinuous learning through required compliance training and certifications of software and/or regulations.The wage range for this position is $25.10-$35.50 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.QualificationsCustomer FocusOral & Written CommunicationTeamworkProblem SolvingAttention to DetailOther Skills We Hope to See:Associates Degree or equivalent3-5 Freight Forwarding experience required, 5 -7 years preferredProficient in MS Word, Excel, SAP and AS400 experience is helpful but not requiredIntermediate knowledge of IATA and TSA regulations.High attention to detail and ability to work independentlyHigh level of organizational skillsTeam Player focused attitudeTime management is extremely important to meet customer deadlines in a fast-paced, high-volume work environmentWhat AIT Can Offer YouIn addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.About AIT WorldwideAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.