Driver (Overnight)

DriverThe role of Driver is to ensure 100% guest satisfaction by operating the courtesy shuttle to provide transportation to and from local destinations for our guests.Hourly Wage: $16.00 plus tipsBenefits we provide:Employee discounts on thousands of hotels50% Discount on in-house restaurant and marketplaceFree ParkingKey ResponsibilitiesOperates Hotel Shuttle ServiceEnsure a delightful, seamless arrival and departure for our guests.Greets guest and welcomes to hotel cityKeeps current on hotel services and local attractions to answer guest questions and promote hotel services.Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionDrives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basisFollows airport procedures and shuttle traffic rules to pick up and drop off guestsLogs trips and retains fuel receipts in accordance with hotel processLoads and unloads guest luggage from shuttle, using cart and transporting to guest room when requiredKeeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and locationCompletes other duties to assist hotelCleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapersAssists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front deskAssists in arranging taxi or other transportation service for guests traveling outside shuttle's service areaKeeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangementPicks up needed materials locally for departments when orders or other shipping arrangements cannot be made.Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experienceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityRequirement/SkillsStrong verbal, written and interpersonal skillsCommitment to exceptional guest serviceAbility to maintain a positive and professional attitudeAdhere to the policies and procedures of the hotelAdhere to safe driving practices and traffic lawAbility to work overnights on Saturdays and Sundays including holidaysState Driver's License with no restrictions that prevent operating hotel shuttle.Ability to clear all necessary airport certification requirements to operation shuttle in airportPhysical DemandsAbility to sit or stand for entire shiftAble to drive for long periods of time, frequently stopping and getting into and out of a vehicleFrequent walking while liftingAbility to lift up to 70 poundsChoice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.