DSHS ALTSA Public Benefits Specialist 4 Apply
DSHS ALTSA HCS Public Benefits Specialist 4
Do you want to be an integral part of a hard-working team dedicated to making a difference in our aging and disabled adult population? Are you willing to accept the challenges and learning opportunities that come with that dedication? Do you possess expertise in determining eligibility for federal and state financial, medical, or food assistance programs?
Home and Community Servicesis a division of the Aging & Long-Term Support Administration (ALTSA), and promotes, plans, develops, and provides an array of long-term services and supports to people who have disabilities, are seniors, or have caregivers to maximize their independence, dignity, and quality of life. ALTSA is looking for a Public Benefit Specialist 4 to join their team. Join us inTransforming Lives!
There are bilingual opportunities available in languages: Russian, Vietnamese, and Korean (select the language you are bilingual in during supplemental questions). Bilingual positions require the individual to be able to translate both written and verbal services in the bilingual language.
Prior to hiring, the selected applicant will be offered the position with the contingency of successfully passing the dual language test. Those hired for the bilingual opportunity are entitled to an additional 5% assignment pay in addition to the advertised salary .
The hybrid opportunities may be located in Pierce, Thurston, Grays, Lewis, Clark, Cowlitz, Clallam, and Kitsap counties.
Some of what you will do:
- Determine and re-determine ongoing eligibility for Long-Term Services and Support programs, as well as medical, cash, and food programs working within time frames and deadlines dictated by state and federal program requirements.
- Accelerate eligibility in emergent situations such as expedited food assistance, facility closures, and hospital discharges.
- Conduct intensive in-person and telephone interviews with the client, client representatives, attorneys, and guardians.
- Analyzeand verify complexwritten and oral information and legal documentsreceived.
- Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications.
- Provide professional case managementfor a broad range of individuals seeking long-term services and support.
- Act as a source of information for internal and external social workers, medical providers, guardians, authorized representatives, and attorneys
- Provide information and assistance to the community regarding HCS programs and how to access them. Direct them to the appropriate person or agency for inquiries or problems that fall outside the area of financial eligibility.
- Input and receive data using multiple automated systems: statewide asset verification and real property database to analyze the impacts of real property transfers, quit claims, and sales.
- Recognize and recalculate incorrect payments ofcash benefits, food benefits, medical assistance, and Long-Term Services and Supports and respond to case audits and make corrections as needed.
- Other duties as assigned.
- Knowledge of department rules and requirements governing the administration of long-term care programs administered by HCS
- Knowledge of math and spelling basics with the ability to apply mathematical principles
- Ability to travel to mandatory trainings and meetings
- Ability to apply advanced interviewing techniques
- Ability to learn and adapt to frequent policy and procedure changes
Who should apply
A Bachelors degree or Masters degree
AND
Twelve months of experience as a Public Benefits Specialist 3.
OR
A Bachelors degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for long-term care services.
Equivalent education/experience: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or providing staff support in financial eligibility determinations will substitute year for year, for education and experience;
Out-of-state experience conducting financial eligibility determination for public assistance that includes cash, medical, and food stamp programs will be considered towards experience.
Preferred skills, knowledge, and abilities:
- Thrives in a standardized work setting.
- Abilitytolearn and utilize various computer programs.
- Abilityto communicate effectively with people in diverse or difficult situations, includingcalming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
- Ability to analyze and work with complex situations to include technical regulations and procedures.
- Ability to prioritize and perform multiple tasks with numerous interruptions.
Questions? Please contact saleen.hernandez@dshs.wa.gov and reference #01137.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.![\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"](\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/E-Verify%20Job%20Ad%20Logo.jpg\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"/)
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