DSHS ESA Child Support Enforcement Officer 3 Apply
Child Support Enforcement Officer 3 - Lead Worker (Customer Service Team)
The Division of Child Support is currently seeking a permanent Support Enforcement Officer 3 professional to join our Customer Service Team located in Tacoma, WA. This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department. Your experience and leadership will help Transform Lives!
As a Support Enforcement Officer 3 (SEO3) on the Customer Service Team, you will work in collaboration with the supervisor and fellow SEO3 to maintain accountability of Support Enforcement Technician team members by assisting with the assessment of individual and overall team performance by educating, informing and intervening when necessary. This includes serving as a trainer, auditor, researcher, and resource person promoting the success of all staff.
A flexible/hybrid schedule is an option for working in the office two-three days a week.
Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some of what you will do:
- Serve as a lead worker and provide direction and training to clerical support staff who help customers at the front counter and over the phone
- Serve as a lead worker and provide direction and training to internal and external staff who collect, establish, and enforce child support and medical obligations
- Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions
- Audit work and workflow to ensure adherence to Federal and State guidelines
- Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support
- Train support staff in all aspects of child support clerical duties
- Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
- Assist supervisor in developing/implementing training plans and performance management plans
- Provide ongoing assistance regarding policies and procedures
- Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement
- Excellent customer service
- Experience with accounting and collection practices related to support enforcement
- Case knowledge and time management skills
- Excellent interpersonal skillsand positive attitude
- Investigative and interview skills to find information from various sources
- Ability to multi-task, prioritize workload, organize, and be responsive to change
Who should apply?
Professionals with two years of experience as a Washington State Support Enforcement Officer AND one of the following:
- an additional four years of full-time debt collection or support enforcement related experience
OR
- two years of college level coursework AND an additional two years of experience related to support enforcement, debt collection, or a related field.
OR
- a Bachelor's degree or higher level.
Interested? Apply today! Fill in the application including contact details for three professional references, and attach the following:
- A current chronological resume
- A cover letter explaining how you see the role of an SEO3 on the Customer Service Team in relation to leadership and how you, in your role as a lead worker, influence the overall productivity and morale of the team
Our Department of Social and Health Services (DSHS) mission toTransform Livesrequires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agencys mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.![\\\"\\\"](\\\"https://secure.neogov.com/images/AgencyImages/jobposting/1924/jobpostings/image/E-Verify%20Job%20Ad%20Logo.jpg\\\"/)
E-Verify is a registered trademark of the U.S. Department of Homeland Security
