DSHS ESA Public Benefits Specialist 3

DSHS ESA Public Benefits Specialist 1-3 Economic Services Administration (ESA) Community Service Division (CSD) has an exciting entry‑level position as a Public Benefits Specialist, with training provided. This role involves working on‑site at our community services office located in Bellevue, WA. The position is full‑time and offers a pathway to a rewarding public‑service career. As a Public Benefits Specialist, you will help people apply for public assistance services through face‑to‑face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties, processing applications received online, and managing all case actions using the appropriate computer programs. King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. Some of what you will do: Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs Conduct intensive interviews and independently determine eligibility Gather and review data, application, and other documents, and verification for each benefit program as it relates to each person's circumstances Process all applications and case actions in accordance with Federal and State requirements based on household income and size Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients How you'll grow: A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and virtual classroom training is a big part of the beginning. We'll be with you every step of the way. We're looking for applicants who have the education and/or experience as listed below: Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims A bachelor's degree A combination of years of the above experience and education totaling four years One year of the above experience and education totaling four years We would like to hire someone who: Thrives in a standardized work setting Is able to learn and utilize various computer programs Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone Can work with complex technical regulations and procedures, and analyze complex situations Will refrain from personal bias when determining eligibility Is competent to prioritize and perform multiple tasks in a busy office with numerous interruptions Salary Ranges: Public Benefits Specialist 1 ($4,093.00 Step G – $4,632.00 Step L) Public Benefits Specialist 2 ($4,299.00 Step D – $5,241.00 Step L) Public Benefits Specialist 3 ($4,740.00 Step E – $5,643.00 Step L) Questions? Please contact Alex Baclaan at Alex.Baclaan@dshs.wa.gov or call Talent Acquisition main line (360) 725-5810 and reference job number 05643. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. #J-18808-Ljbffr