We are seeking a highly motivated Dual Sales Director to manage both a Wyndham and IHG Property in Schertz, TX.

Essential Job Duties

Implements the sales activities within all market segments to achieve budgeted goals

• Assists with the development of annual sales goals

• Quotas of sales lead forms from the front desk

• Recommends and takes appropriate action to maximize sales during high and low season

• Assists with the preparation of the budget and ensures assigned area operates within cost constraints.

• Maintains effective communication with current and potential clients

• Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities

• Immediately informs management of any challenges; executes corrective action

Solicits, evaluates, sells, and confirms business to meet budgeted sales and profit margin of assigned market segment

• Qualifies prospective leads as to profitability

• Negotiates with client to achieve maximum profit while satisfying client needs

• Contacts in-house guests to improve guest relations and determine additional sales opportunities

• Monitors group booking pace, alerting client of deadlines (deposits, cut-off date); promptly notifies affected departments of significant inventory changes.

• Creates effective business cases to demonstrate the need for additional amenities & services to facilitate additional revenue

Coordinates with all departments regarding activities related to booked business

• Reviews client files of assigned accounts to maintain a proper flow of information within the hotel

• Conducts and/or attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, productivity and efficiency

Assists with the development and execution of projects

• Analyzes sales statistics to recommend policy

• Conducts market analysis to determine client needs, occupancy potential, rates desired, etc

• Develops and executes package plans, special sales activities, promotions, public relations activities and materials, advertising, etc.

• Enhances the property’s community image and stays abreast of competition, new developments, and sales methods and techniques

• Meets established deadlines without compromising quality of work

Participates in solving problems with other departments as required related to business booked on the property

• Resolves guest room and function space conflicts

• Salvages accounts which threaten cancellation

• Effectively compromises between customer needs and property

Additional Duties

• Ensures a clean & professional work environment by continuously monitoring both staff appearance & behavior, and cleanliness of the work stations/area

• Participates in other Haven sponsored community service events

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Haven Ambassador’ who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests & associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Education:

• Bachelor’s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

• High School diploma minimum

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• Minimum of 2 years Sales Manager or equivalent position in similar type property

• Experience in local market preferred

• Strong reputation in the business community of the local market

• Proven record of successful proactive sales efforts

Additional Skills:

• Hotel Key PMS

• Synxis PMS