Dynamics Developer

Job Title: VDOT Dynamics Developer

Location: 1401 East Broad Street, Richmond, VA 23219

Responsibilities

• Demonstrate expertise in Dynamics 365 Customer Engagement, specifically the Dynamics 365 Customer Service module.

• Perform Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

• Assist with requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.

• Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#.

• Troubleshoot and remediate technical issues related to Dynamics 365, document solutions, and work with system administrators and other IT resources to implement fixes.

• Apply strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.

• Adhere to best practices when implementing business solutions and define or refine a governance approach for the platform's use at VDOT.

• Develop and disseminate documentation, including requirements, recommendations, and technical analysis, on platform usage.

• Prepare mockups and prototypes based on requirements and use knowledge of Power Platform features and tools to offer solutions that meet business needs.

• Function as a liaison between IT and business units; serve as a point of contact for issue logging, tracking, and resolution.

• Assist customers in distinguishing between Dynamics 365, PowerApps, Power Automate, and other technology offerings when gathering requirements. Identify efficient solutions and recommend alternatives to meet business needs.

• Contribute to improving processes and policies within the Business Enablement Services program.

• Perform other duties as assigned.

• Possess strong organizational and interpersonal skills.

• Demonstrate logical, clear, and concise written and verbal communication skills.

• Work seamlessly within a team while managing individual tasks.

• React quickly to a fast-paced, rapidly changing environment.

• Rely on experience and judgment to plan and accomplish goals.

• Independently perform a variety of complicated tasks.

• Work with a team of developers and system engineers.

• Communicate clearly and effectively, both verbally and in writing.

• Review and refine existing processes to better align with agency and group priorities.

• Review existing procedures and propose, execute, and/or direct necessary changes.

• Participate in on-call duties as necessary.

• Work from home while providing the expected level of support.

• Be available to support after-hours work as needed.

• 5 years of experience as a D365 Technical Lead.

• 8 years of experience creating and managing solutions using Dynamics 365 Customer Service.

• 8 years of experience customizing and implementing Forms, Views, Plug-Ins, Workflows, and BPFs in D365.

• 5 years of custom development experience using .NET, JavaScript, and C#.

• 3 years of experience with Power Platform and Dataverse.

• 3 years of experience using standard and premium connectors with PowerApps and Power Automate.

• 2 years of experience with DevOps in Power Platform/D365 environments.

• 5 years of experience with data integrations and migrations using ADF and SSIS Packages.

• Experience with DevOps in Power Platform, including Power Pipelines/ALM Accelerator.

• During the first two months, the candidate must work in the office four days per week.

• After the first two months, the candidate must work in the office once per week.