E-commerce & Logistics Assistant

Creative Home & Kitchen (CHK) · Doral, FL (on-site) · Full-time · $48,000 to $55,000

CHK is a Miami-based housewares company. We distribute cookware, seasonal goods, and home decor through national retailers, Amazon, and dropship marketplaces. We’re a small team, so this role sees how a consumer products business runs from container to customer.

What you’ll do

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• Draft Amazon listings (titles, bullet points, attributes) for new items, working with our Ecommerce Growth Manager.
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• Support influencer outreach such as Amazon Creator Connections.
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• Run quality checks: pull samples from the warehouse to investigate customer complaints, such as a color or defect issue, and report what you find.
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• Photograph new products when containers arrive, and coordinate professional shoots when needed.
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• Answer customer emails and the occasional phone call, including replacement-part requests.
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• Occassionally process daily dropship orders (Amazon, Macy’s, Wayfair, and others) through NetSuite, EDI, and CommerceHub, from order receipt to shipping label. You’ll be the primary backup for this work.
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What we’re looking for

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• Detail-oriented: you check your own work before someone else has to. This is KEY.
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• Fluent English and Spanish, written and spoken
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• Strong Excel skills
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• Growing AI skills
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• Able to lift up to 40 lbs and move between the office and the warehouse
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• A bachelor’s degree or 1 to 2 years of experience in e-commerce, logistics, or customer service
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Nice to have: NetSuite, EDI, CommerceHub/TrueCommerce, Amazon Seller or Vendor Central, basic product photography

Benefits

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• Medical insurance with a $500/month company contribution (employee share deducted pre-tax)
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• 100% dental, vision, life insurance, short-term disability
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• 401(k) with a 4% match after one year.
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• 12 paid holidays, paid winter break, paid vacation and sick days.
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• Entrepreneurial environment with room for growth
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• Some flexibility with work schedule may be approved.
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Screening

Emailed questionnaire: Please send an email with the following questionnaire to Only applicants who send this email will be considered.

A typical answer will be 1 to 5 sentences per question.

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1. Customer reply: A customer writes: “The glass lid of my stock pot cracked. I need a replacement.” Write your reply in 3 to 5 sentences.
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2. Investigation: A review says a pan we list as black arrived green. What would you check, and in what order, before anyone replies to the customer?
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3. Catalog: Write an Amazon product title for a 10-inch pre-seasoned cast iron skillet, under 200 characters.
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4. Systems: Which of these have you used: NetSuite, EDI/CommerceHub, Amazon Seller or Vendor Central, Excel (XLOOKUP, pivot tables, macros, powerBI)? Pick one and describe a specific task you did with it.
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5. AI: What is your favorite AI hack, tip, tool or recent discovery? and/or: What's your favorite way you've used AI recently.
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