E-Commerce Coordinator - Greenvale, NY (Coming Soon)Join the launch of our new Greenvale store as a Full-Time E-Commerce Coordinator and play a key role in delivering a fast, accurate, and exceptional online shopping experience. This role is instrumental in delivering an exceptional customer experience by ensuring accuracy, efficiency, and outstanding service for all online orders. (This position will train at a local store until our store opening in July).The E-Commerce Coordinator will utilize handheld technology to manage online customer orders, oversee efficient order picking, and coordinate store pickups and deliveries. In addition, this individual will provide daily direction and support to E-Commerce clerks. Please note: This position will train at a nearby store until the Greenvale location opens in July.ResponsibilitiesSelect and gather products for online customer orders efficiently, with a strong focus on quality and freshnessInitiate and complete the order selection process from receipt through fulfillmentAssemble online orders, process coupons and payments, and ensure timely delivery to customers' vehicles upon pickupScan and bag items while shopping in-store, adhering to all bagging and handling standardsCommunicate substitutions or order exceptions to customers at pickupEnsure customer expectations are met or exceeded regarding convenience, product variety, freshness, and cleanlinessComply with all local, state, and federal regulations, food safety standards, and company policiesStore products in appropriate temperature-controlled zonesReview and follow special instructions included in customer order notesVerify order accuracy and retrieve orders from staging locations for pickupProvide a positive and welcoming customer experience that encourages repeat online shoppingProcess transactions through the POS systemFollow established substitution guidelines for out-of-stock itemsMaintain cleanliness and organization of staging areas and equipmentReport pricing, scanning, inventory location discrepancies, and temperature issues to the E-Commerce SupervisorAdapt to new processes and meet or exceed productivity standardsPerform other duties as assignedRequirementsMust be at least 18 years of ageHigh School Diploma or equivalentAbility to work independently with minimal supervisionPrevious experience in e-commerce, personal shopping, warehouse operations, stocking, or cashiering preferredAbility to read shelf tags and follow written instructionsBasic math skillsStrong verbal and written communication skillsOpen availability, including weekdays and weekends, based on store needsAbility to speak, read, and understand EnglishBenefitsWe offer a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), 50% off lunch, 25% off in-store shopping, and mo