E-Commerce Operations Manager

About the RoleE-Commerce Operations ManagerAt Blue Marble, we believe in the power of play to spark curiosity, creativity, and lifelong learning. We create innovative toys and experiences that inspire kids—and kids at heart—around the world.We're seeking a hands-on Ecommerce Operations Manager to lead our ecommerce operations team and drive excellence across Amazon, Walmart, Target, and other retail platforms. In this role, you'll oversee catalog integrity, content optimization, listing quality, and platform integrations while identifying opportunities to improve processes, scalability, and team performance.This is a highly collaborative position for a leader who enjoys both strategy and execution. You'll partner across departments, develop best practices, and help ensure our products are discoverable, buyable, and positioned for success in a fast-paced, evolving ecommerce environment.What You’ll Do Core Responsibilities:Catalog & Listing ManagementListing quality across all platforms — titles, bullets, descriptions, imagery, A+ content, Brand Story, and videoSuppression resolution — stranded inventory, non-searchable listings, active-but-not-live issues, and integration errorsManagement of PIM strategy and integration (Salsify/Go Flow)Asset organization and file structure (SharePoint) across all SKUsBackend Item Setup & Data IntegrityDevelop strategy for ongoing accuracy of catalog inputs including review SOPs and communication with other departments — UPC, case pack, dimensions, compliance info, pricing, age range, max order quantity, and platform-specific fieldsStrategy ownership for variation setup and maintenance (FBA, Vendor, WFS) across all platformsSKU Lifecycle ManagementA/B and split testing strategy across product images and copy, and adoption of winning variationsEnsure all new launch benchmarks are hit including compliance, shipments, marketing, communication to stakeholders, iteration and market expansionOngoing product health — keyword optimization, buyability tracking, product change monitoring, and review analysisEnd-of-life process — discontinue communication, documentation, and lessons learnedAccount Health & Platform ComplianceEDI/API flow performance across POs, dropship, and ground shipmentsChargeback and shortage claim disputes, co-op monitoring, and operational performance monitoringFee tracking and reduction (FBA fees, chargeback exposure, co-op, SIOC certification costs)Account health issues across platforms — compliance flags, listing suppressions, inventory health flagsSupport cases, managing platform support case creation, escalation paths, resolution tracking and SOP creationOversee decisions around account security, user permissions, API access, and company informationResponse to policy changes, hazmat flags, appeals, and account health violationsFinancial & Operational Issue ResolutionTrack, dispute, and problem solve chargebacks, shortage claims, and payment disputesEscalation of financial discrepancies to the right internal stakeholdersPeople Management & Team LeadershipDirect management of the team members who own the work above — 1:1s, performance reviews, and career developmentTeam and individual goal-setting aligned to department objectivesWorkload distribution, prioritization, and capacity planningOnboarding and ramp plans (30/60/90-day milestones) for new team membersCoaching on platform best practices, tools, and skill developmentKeeping the team current on platform algorithm and policy changesPersonnel issues, in partnership with HRTools, Process & DocumentationThe team's use of ecommerce software tools across platformsProcess documentation, SOPs, and workflow improvementsIdentifying opportunities to automate or streamline recurring operational tasksConsistent use of shared systems (SharePoint, project management tools, etc.)What You BringMust-Haves:6+ years of experience in ecommerce operations, catalog management, or a related retail/marketplace role, including hands-on experience with Amazon Vendor Central and/or Seller CentralPrior experience directly managing or supervising a team, with a genuine interest in developing people, not just reviewing their outputExcel fluency and data analytics experienceExperience with PIM systems (Salsify, Go Flow, or similar) and content management workflowsSolid understanding of marketplace compliance, account health, and platform policy requirementsExperience resolving chargebacks, shortage claims, and EDI-related issues, including knowing when to escalate versus handle directlyStrong written and verbal communication skills, with the ability to work cross-functionally with supply chain, marketing, and finance teamsA proactive, process-improvement mindset and comfort operating in a fast-changing ecommerce environmentExperience with Walmart, Target Plus, and other non-Amazon marketplace platformsPrior experience with A/B testing, content optimization for ecommerce listings and customer experienceWhere You’ll Work Location: Onsite in Ashland, OregonWork Style: Collaborative, hands-on, and fast-pacedWhy You’ll Love It Here Competitive salary and performance-based bonus opportunitiesComprehensive health benefits (medical, dental, vision, life)401(k) to help you plan for the futureFlexible paid time off—we trust you to recharge when you need itEmployee Assistance ProgramA creative, collaborative, and yes—playful cultureThe chance to help shape iconic and emerging toy brandsReal opportunities to develop within a dynamic, high-growth organization.A Few More Things This job description isn’t meant to cover everything—you may jump into other projects as we grow and evolve.We’re committed to creating an inclusive environment where everyone can do their best work. Reasonable accommodations are available for individuals with disabilities.Equal Opportunity Statement Blue Marble is proud to be an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status.Ready to build something fun with us?Apply today and let’s create something amazing together.