E E Qa Engineer

Senior E2E QA Engineer

Location: Philadelphia, PA (Onsite Only)
Job Type: Contract

We are seeking an experienced Senior E2E QA Engineer to own end-to-end quality across the Order-to-Activation lifecycle. This role will drive release quality, lead triage during critical issues, and coordinate across onshore-offshore teams and stakeholders in a fast-paced e-commerce/telecom environment.

The ideal candidate will have strong experience in end-to-end testing, systems integration, API testing, transaction tracing, and cross-system troubleshooting across Order Management, Provisioning, Activation, Fulfillment, Billing, and CRM systems.

• Lead and drive end-to-end testing strategies across releases, owning overall quality sign-off.

• Design, execute, and maintain E2E test scenarios covering Order Provisioning Activation Fulfillment Billing workflows.

• Understand and validate downstream system behavior, including order creation, provisioning triggers, activation status, and billing/invoicing impacts.

• Create and manage test data across Order Management, CRM, Billing, and Provisioning systems to support complex E2E scenarios.

• Use Kibana or similar log-monitoring tools to trace transactions, debug failures, and validate system behavior across integrated workflows.

• Facilitate release-readiness meetings, triage calls, and war-room sessions during incidents.

• Perform in-depth root cause analysis of E2E failures spanning multiple systems and drive issues to closure with relevant teams.

• Coordinate effectively across onshore-offshore teams, ensuring smooth handoffs and consistent communication.

• Partner with Development, Product, Billing, CRM, and Business stakeholders to align on scope, risks, and release timelines.

• Mentor QA team members and establish E2E testing best practices.

• 7+ years of experience in QA/Testing, with a strong background in end-to-end and systems integration testing.

• Solid understanding of Order, Provisioning, Activation, and Fulfillment workflows; e-commerce or telecom domain experience is preferred.

• Working knowledge of Billing and CRM systems and their role in end-to-end workflows.

• Strong API testing knowledge, including REST/SOAP and tools such as Postman.

• Hands-on experience with Kibana for log analysis and transaction tracing.

• Experience creating and managing test data across multiple integrated systems.

• Excellent problem-solving, analytical, debugging, and triage skills.

• Strong stakeholder management and communication skills, with the ability to lead discussions, drive alignment, and influence decisions.

• Proven experience managing release quality under tight timelines.

• Experience working in onshore-offshore delivery models.

• Exposure to automation tools such as Selenium, Playwright, or Cypress.

• Experience with CI/CD pipelines.

• Previous experience as a QA Lead or QA Manager.

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