eBilling Assistant Manager

eBilling Associate Manager – Legal Finance & OperationsLocation: Chicago, ILWork Arrangement: Hybrid – 3 Days Onsite InitiallyRemote Flexibility: Potential remote eligibility after initial 90-day onboardingBase Salary: $98,300–$120,000What Makes This Opportunity Different?Implementation-Focused Leadership: Approximately 70% of the role centers on electronic billing implementations, process management, and operational improvement, with 30% involving ongoing eBilling activities.Career Advancement: An excellent opportunity for a Senior Analyst or Team Lead ready to step into a formal management position.Direct Team Leadership: Oversee and develop two electronic billing professionals while collaborating with senior finance leadership.Meaningful Operational Impact: Identify inefficiencies, standardize workflows, and help build scalable client onboarding and billing processes.Collaborative Culture: Join an established finance organization that emphasizes professional development, teamwork, and sustainable workloads.Key ResponsibilitiesElectronic Billing Implementations & Client OnboardingOversee electronic billing implementations, including new client onboarding, client migrations, and ongoing account maintenance.Ensure accurate setup of electronic billing requirements, client guidelines, timekeeper rates, and matter information.Manage electronic invoice submissions and troubleshoot rejected, reduced, or outstanding invoices.Maintain compliance with client-specific LEDES billing requirements and electronic billing platform specifications.Partner with internal technology and finance teams to resolve system-related issues.Process Improvement & Operational ExcellenceEvaluate existing electronic billing workflows and identify opportunities for greater efficiency, accuracy, and consistency.Conduct root cause analysis to address recurring billing issues.Develop and maintain standardized procedures, implementation documentation, and internal training resources.Improve processes involving eBillingHub, client vendor portals, rate submissions, and billing data management.Support automation and continuous improvement initiatives across legal finance operations.Team Leadership & Cross-Functional CollaborationSupervise, coach, and develop electronic billing team members.Review work quality, monitor performance, and provide guidance on complex billing issues.Collaborate with Billing, Accounts Receivable, Pricing, Client Accounting, and Revenue Management teams.Communicate effectively with attorneys, clients, finance leadership, and administrative professionals.Prepare reporting on billing performance, implementation progress, invoice exceptions, and operational improvements.Required QualificationsMinimum of 5 years of relevant professional experience, preferably within a law firm or sophisticated professional services environment.Strong hands-on experience with electronic billing systems, particularly eBillingHub.Demonstrated ability to manage electronic billing implementations, troubleshoot issues, and improve workflows.Experience with process documentation, root cause analysis, and operational improvement.Advanced proficiency in Microsoft Excel.Strong analytical, organizational, communication, and problem-solving skills.Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.Preferred QualificationsBachelor's degree in Accounting, Finance, Business Administration, or a related field.Experience with Elite 3E or Aderant.One to two years of supervisory or team leadership experience.Prior responsibility for onboarding electronic billing clients or implementing new billing workflows.Experience mentoring junior analysts or coordinating cross-functional projects.