eCommerce Account Manager

eCommerce Account Manager – Home FurnishingsNew York Metro Area | OnsitePinnacle Search is partnering with an established home furnishings manufacturer to find an eCommerce Account Manager. This is a hands-on role for someone who knows how major online retailers operate and can turn account data into clear, actionable recommendations for senior leadership.What You’ll DoOwn day-to-day relationships and activity for a portfolio of major online retail accounts (such as Wayfair and Amazon)Act as the main point of contact for account questions, order issues, and retailer requirementsLead new account setup and onboarding, including EDI connections, testing, order flow, and item dataTrack performance across sales, orders, inventory, and product data to spot trends, risks, and growth opportunitiesBuild regular performance reports with findings and recommended next steps for leadershipPartner with internal teams on order processing, inventory, fulfillment, shipping, returns, and claimsManage product listings and content, including pricing, images, specs, and retailer-specific requirementsMonitor scorecards, compliance, deductions, and chargebacksSupport promotions, assortment reviews, and product launchesWhat You BringRequired: Experience with a home furnishings manufacturerExperience managing or supporting eCommerce or major retail accounts; Wayfair and Amazon experience is a strong plusWorking knowledge of EDI and retailer onboardingStrong analytical skills and advanced Excel; experience with retailer portals and ERP, order management, or CRM systemsClear communicator who works well with customers and internal teamsOrganized, detail-oriented, and comfortable owning issues through to resolutionAble to work onsite in the New York Metro areaWhat Success Looks LikeReliable account communication, accurate setup in retailer systems, and reporting that helps leadership understand performance and act on growth opportunities.