eCommerce Project Manager - Inc5000 Marketing Agency

Base Pay Range $70,000.00/yr - $80,000.00/yr Company Overview VividFront is a 5x Inc5000 winner for fastest-growing private companies in America and a 5x Northcoast99 winner that recognizes top workplaces for top talent in Northeast Ohio. Our environment is fast-paced, creative, entrepreneurial, and highly collaborative. VividFront is not a niche firm— we have worked in almost every industry, in both B2B and B2C contexts, and we wield an enormous set of tacit knowledge and experience scaling brands. Our culture is built on our 5 core values, with the first being 'team first'. We treat our employees with respect, freedom, and support. We provide award-winning benefits that promote a healthy work‑life balance, including a flexible hybrid work schedule and abundant growth opportunities. We have a track record of retaining and promoting from within. Job Summary We’re currently seeking a client‑facing project manager for our growing team. The successful candidate will be a quarterback for eCommerce brands (with occasional need to flex into non‑eCommerce business models) and help clients meet business growth goals by keeping projects and resources on budget and on time. The role requires a superior ability to balance scope, customer satisfaction, and quality. Our project managers are excellent communicators, natural leaders of people, and have high follow‑through. If you’re drawn to new challenges and experiences and working alongside a rigorous and passionate team excites you, we want to meet you! Responsibilities Develop strong relationships internally and externally— the #1 priority! Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.) Serve as the primary point of contact for clients, set and manage expectations. Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution. Manage client hours and fees on an ongoing basis, keeping projects on budget and on time. Lead productive internal and external meetings. Work hand‑in‑hand with internal teams, champion their efforts, and collaborate to meet deadlines. Monitor out‑of‑scope requests and manage additional estimates and approvals. Brainstorm new opportunities to improve results for clients. Maintain brand guidelines and quality assurance for deliverables. Follow processes and use company tools to streamline projects and maintain efficiencies. Cross‑sell and upsell to existing clients. Onboard new clients and internal teams to projects. Education & Experience Bachelor's Degree or equivalent Minimum of 4+ years of experience in a related role (marketing agency, internal marketing team, sales, etc.) Agency experience is preferred Experience in lead generation marketing and/or eCommerce marketing Skills & Abilities Develop strong relationships internally and externally— the #1 priority! Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.) Serve as the primary point of contact for clients, set and manage expectations. Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution. Manage client hours and fees on an ongoing basis, keeping projects on budget and on time. Lead productive internal and external meetings. Work hand‑in‑hand with internal teams, champion their efforts, and collaborate to meet deadlines. Monitor out‑of‑scope requests and manage additional estimates and approvals. Brainstorm new opportunities to improve results for clients. Maintain brand guidelines and quality assurance for deliverables. Follow processes and use company tools to streamline projects and maintain efficiencies. Cross‑sell and upsell to existing clients. Onboard new clients and internal teams to projects. Benefits Unlimited paid vacation policy Outstanding benefits with full family and dependent health, dental, and vision insurance coverage— 100% employer‑paid Relaxed work environment with no dress code 401K Flexible, hybrid work‑from‑home / office schedule 3 months fully paid Birthing Parent leave Holiday office closure prior to New Year Summer Fridays Year‑round Flex Fridays Stackable incentive opportunities Free downtown parking Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management Industries IT Services and IT Consulting #J-18808-Ljbffr