Essential Duties and Responsibilities Under general supervision of the Economic Support/Child Support Manager, performs responsible tasks related to eligibility determination and needs of agency clients in a confidential and objective manner. This is a second level position in Economic Support Work. Performs related duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Administers, takes applications for, and determines eligibility for Income Maintenance programs, FoodShare or Medicaid or Child Day Care in accordance with all Federal, State and County laws, rules, and policies. Acts as Resource Specialist in conducting preliminary assessments of potential applicants' financial, employment and social needs and explores alternative sources of assistance in meeting needs. Determines need for emergency benefits as required. Completes interactive computer interviews and verifies computer calculations and source data. Enters data in case files and records and monitors changes affecting eligibility. Secures and provides verification of data that supports eligibility determination including Front-end Verification and Investigation as required. Initiates referrals for paternity adjudication and determination of child support and enforcement of Child Support Orders. Collects evidence of possible fraud and makes referrals to Fraud Investigator as required. Represents agency in legal proceedings and gives necessary testimony. Completes all necessary records and reports including maintaining program manuals. Researches, interprets and explains Federal, State, and local policies governing eligibility, legal rights and responsibilities of applicants and participants, including providing necessary information about client grievance procedures. It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties an employee may be required to perform. The examples are merely indicative, not restrictive. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience Associate Degree in Accounting, Finance, Business Administration or a related field; Two years experience as an Economic Support Assistant, or in a position with similar tasks; Successful completion of State required training under Department of Workforce Development Administrative Rule 217; or equivalent combination of education and experience. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Ability to analyze facts and make mathematical computations. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills Knowledge of Contact Management systems, Internet, spreadsheet and word processing software. Knowledge of State client eligibility and case processing computer systems is required. Ability to enter and analyze data into a computerized system in an accurate and timely manner. Certificates, Licenses, Registration None Other Skills and Abilities Some knowledge of social and economic conditions, and welfare, health, and employment resources of the community. Some knowledge of the role of Human Services in Economic Support functions. Some knowledge of eligibility factors and standard procedures for agency-administered public welfare programs. Ability to work independently and exercise judgement. Receives some supervision on assignments and assumes independent responsibility for designated procedures. Receives supervision on new assignments. Ability to gather facts and needed information through interviews with applicants and recipients, and ability to analyze facts and report them accurately. Ability to work cooperatively and effectively with agency staff, local officials and other persons and ability to relate warmly and sensitively to client needs. Ability to apply the laws of client confidentiality appropriately. Physical Demands While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, and crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. #J-18808-Ljbffr