Position Overview

We are seeking a highly motivated and technically astute EDI Analyst to run our daily EDI operations, new partner onboarding, and associated integration platforms. The ideal candidate will have strong hands-on experience in SAP IDoc resolution and a proven ability to independently learn, master and own new systems.

Key Responsibilities

• New Partner Onboarding:
  • Execute the technical setup for new EDI trading partners, including configuring SAP partner profiles, ports, and logical systems.
  • Coordinate with external providers (e.g., SPS Commerce) to implement and test new EDI maps (e.g., 850, 856, 810 etc.).
• SAP IDoc Analysis & Resolution:
  • Perform daily monitoring and reprocessing of IDocs in SAP S/4HANA
  • Analyze IDoc segments to identify and troubleshoot data-related and configuration errors
  • Collaborate with master data teams to correct underlying data issues causing IDoc failures.
• Integration System Management:
  • Take ownership, independently learning, operating, and troubleshooting connected systems, specifically Rithum, Shopify, and CommerceHub.
  • Assist in troubleshooting basic API connection failures (e.g., analyzing JSON/XML error responses) between SAP and these platforms.
  • Analyze X12 mapping issues and hand over to most appropriate party.
• Coordination & Facilitation:
  • Act as the technical liaison between internal Customer Service teams and external partners (SPS Commerce) to communicate setup timelines, test results, and resolve technical errors.

Required Qualifications

• Minimum 1-2 years of hands-on experience in an EDI technical support role.
• Essential practical experience with SAP S/4HANA (or ECC), specifically:
  • IDoc troubleshooting: Deep familiarity with transactions WE02, BD87, and WE19.
  • IDoc structure: Ability to read and understand common IDoc segments and data fields.
  • Partner setup: Working knowledge of WE20
• Proven ability to self-teach and become a subject matter expert on new software platforms (Rithum, CommerceHub, etc.) with minimal formal training.
• Experience working directly with 3rd party EDI providers (e.g., SPS Commerce).
• Basic understanding of API concepts (REST, JSON, authentication keys) and experience reviewing API logs for errors.

Preferred Skills

• Knowledge of specific EDI standards (ANSI X12).
• Familiarity with communication protocols like AS2 or SFTP.
• Experience in a retail and e-commerce environment
• Possesses a strong entrepreneurial mindset with a focus on value creation
• Adept at optimizing internal operations and enhancing process efficiency

Compensation Range: $53,000.00 - $80,000.00 per year contingent upon experience.

Location: Pleasantville, NY – Hybrid (3 days in office per week) OR Remote if located more than 60 miles from our Pleasantville, NY office.