Position Details
Edi Consultant Visa Independent Apply
Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
- Reviewing and evaluating existing EDI processes to identify areas for improvement.
- Exploring and supporting new EDI requirements as they arise.
Scope/Purpose:
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
- Create issue resolution documentation (incident description, root cause, steps to resolve)
- For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
- Complete all training and knowledge transfer within timelines with positive feedback
- All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA
Reporting & Trends
- Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
- Monthly deep dive on root causes and corrective actions
