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Electronic Signature Authorization Form (ESAF) Customer Support (Office Assistant 2)

In Western Australia United States

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Electronic Signature Authorization Form (ESAF) Customer Support (Office Assistant 2)   

JOB TITLE:

Electronic Signature Authorization Form (ESAF) Customer Support (Office Assistant 2)

JOB TYPE:

Full-time

JOB LOCATION:

Thurston County , Lacey, WA Western Australia United States

JOB DESCRIPTION:



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jpg\\\"/>
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com/images/AgencyImages/jobposting/1924/jobpostings/image/logo%20110921.
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Keeping Washington Clean and Evergreen

The Water Quality Programwithin the Department of Ecology is looking to fill an Electronic Signature Authorization Forms (ESAF) Customer Support (Office Assistant 2) position.

This position is locatedin our Headquarters Office in ci.
lacey.
wa.
us/\\\"> Lacey, WA.
Upon hire, you must live within a commutable distance from the duty station.


You will provide customer service and support water qualitys permit holders as they interact with water qualitys permit information system.
You will work validating and processing signature authorization forms for permit holders of construction and industrial stormwater general permits.
In cases where only electronic copies have been submitted you will be responsible for reaching out to secure the submission of a physical form.
You will also work to support the permit customer support specialist during high call volume situations.

In this position, you will build customer support and communication skills, and gain knowledge of the water quality permitting process and procedures.

Agency Mission: Ecology's mission is to protect, preserve and enhance the environment for current and future generations.

Program Mission: The mission of the Water Quality Program is to ensure that all aquatic life and communities in the watershed experience cool, clean water to refresh and sustain us in a changing climate.

We are a cross functional team of 12 IT professionals who are dedicated to providing advanced software applications to support the Water Quality programs environmental specialists, engineers, inspectors, policy makers, and our permit holders.


Tele-work options for this position: This position will be eligible for up to a 40% tele-work schedule.
Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in other information.
Schedules are dependent upon position needs and are subject to change.

As the role is primarily processing existing paperwork, the requirement is to be in the office at least three days a week.
The work to connect to permit holders who have not followed up an electronic submission with a paper copy can be carried out remotely.

Application Timeline: This position will remain open until filled; we will review applications on February 19, 2024.
To be considered, please submit an application on or before February 18, 2024.
If your application isn't received by this date, it may not be considered.
The agency reserves the right to make a Hire any time after the initial screening date.


Please Note: We will review all applications received before the date above.
Additional reviews after this date typically only occur if we have a small applicant pool, or if a successful Hire was not made.


Ecology employees may be eligible for the following

:
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About the Department of Ecology

Protecting Washington State's environment for current and future generations is what we do every day at Ecology.
We are a culture that is invested in making a difference.
Join a team that is highly effective and collaborative, with leadership that embraces the value of people.
To learn more, check out our
wa.
gov/About-us/Who-we-are/Strategic-plan\\\">Strategic Plan
.

Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:

  • Ahealthy life/work balance by offering flexible schedules and telework options for most positions.
  • An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
  • Continuous growth and development opportunities.
  • Opportunities to serve your community and make an impact through meaningful work.

Our commitment to DEIR
Diversity, equity, inclusion, and respect (DEIR)
are core values central to Ecologys work.
We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

Diversity: We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity: We champion equity, recognizing that each of us need different things to thrive.
Inclusion: We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecologys work.
Respect: We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.

We believe that DEIR is both a goal and an action.
We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.




neogov.
com/images/AgencyImages/jobposting/1924/jobpostings/image/MtRainier-flowers.
jpg\\\"/>


What makes this role unique?

In this role, you will work with a supportive and professional team who are passionate about the environment and are committed to process improvement and continual learning.
You will provide end user support to help permit holders and the Department of Ecology meet their reporting obligations.

What you will do:

  • Process a backlog of electronic signature authorization forms by verifying information and filing them in accordance with Ecology standards.
  • Reach out to permittees who have not submitted a physical copy of the form.
  • Process new electronic signature authorization forms to grant permit holders access to Water Quality permit reporting systems.
  • Monitor support voicemail and email during busy periods.


Required Qualifications:


Years of required experience indicated below are full-time equivalent years.
Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time.
We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked.
Examples of the proration calculations are:

  • 30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
  • 20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent


Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience.
See below for how you may qualify.


Option 1: At least 18 months of experience in clerical, office, or administrative support work.

Option 2: 30-59 college level semester credits or 45-89 college level quarter credits AND previous clerical experience.

Option 3: 60-89 semester or 90-134 quarter credits OR an Associate's degree or above.


Ecology seeks diverse applicants:We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities.
Qualified candidates from all backgrounds are encouraged to apply.



Need an Accommodationin the application and/or screening process or this job announcement in an alternative format?

Application Instructions:

It's in the applicant's best interest to submit all of the documents listed below.
Applications without these documents may be declined.


  • A cover letter describing why you are interested in this position.
  • A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
  • A list of three professional references.
Note

: References will only be contacted during the final steps of the recruitment process for candidates selected as finalists.
References will not be contacted without the candidates formal authorization.


Please do NOT include your salary history.
Wage/salary depends on qualifications or rules of promotion, if applicable.


For Your Privacy:
When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.
):

  • Please be sure to remove private information such as your social security number, date of birth, etc.
  • Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.


Additional Application Instructions for Current Ecology Employees:


Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service.
Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3.
If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.


Application Attestation:

The act of submitting application materials electronically is considered affirmation that the information is complete and truthful.
The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.


Other Information:

If you have specific questions about the position, please email Lester Power at:lester.
power@ecy.
wa.
gov
Please do not contact Lester to inquire about the status of your application.



To request the full position description: email
careers@ecy.
wa.
gov


Why work for Ecology?

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations.
We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.


Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.
A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority.
We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance.


To learn more about The Department of Ecology, please visit our website at
ecology.
wa.
gov/\\\">www.
ecology.
wa.
gov
and follow, like or visit us on linkedin.
com/company/washingtonstatedepartmentofecology\\\">LinkedIn
, com/ecologywa\\\">Twitter, facebook.
com/EcologyWA\\\">Facebook
, com/ecologywa\\\">Instagram or our wa.
gov/blog\\\">blog
.


Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.


Equal Opportunity Employer:The Washington State Department of Ecology is an equal opportunity employer.
We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.
Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186.
Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388
.


Note: This recruitment may be used to fill other positions of the same job classification across the agency.
Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.



A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Electronic Signature Authorization Form (ESAF) Customer Support (Office Assistant 2)    Apply

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\\\"\\\"

Keeping Washington Clean and Evergreen

The Water Quality Programwithin the Department of Ecology is looking to fill an Electronic Signature Authorization Forms (ESAF) Customer Support (Office Assistant 2) position.

This position is locatedin our Headquarters Office in Lacey, WA. Upon hire, you must live within a commutable distance from the duty station.


You will provide customer service and support water qualitys permit holders as they interact with water qualitys permit information system. You will work validating and processing signature authorization forms for permit holders of construction and industrial stormwater general permits. In cases where only electronic copies have been submitted you will be responsible for reaching out to secure the submission of a physical form. You will also work to support the permit customer support specialist during high call volume situations.

In this position, you will build customer support and communication skills, and gain knowledge of the water quality permitting process and procedures.

Agency Mission: Ecology's mission is to protect, preserve and enhance the environment for current and future generations.

Program Mission: The mission of the Water Quality Program is to ensure that all aquatic life and communities in the watershed experience cool, clean water to refresh and sustain us in a changing climate.

We are a cross functional team of 12 IT professionals who are dedicated to providing advanced software applications to support the Water Quality programs environmental specialists, engineers, inspectors, policy makers, and our permit holders.


Tele-work options for this position: This position will be eligible for up to a 40% tele-work schedule.Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in other information. Schedules are dependent upon position needs and are subject to change.

As the role is primarily processing existing paperwork, the requirement is to be in the office at least three days a week. The work to connect to permit holders who have not followed up an electronic submission with a paper copy can be carried out remotely.

Application Timeline: This position will remain open until filled; we will review applications on February 19, 2024. To be considered, please submit an application on or before February 18, 2024. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date.


Please Note: We will review all applications received before the date above. Additional reviews after this date typically only occur if we have a small applicant pool, or if a successful Hire was not made.


Ecology employees may be eligible for the following

:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth *Click here for more information


About the Department of Ecology

Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out ourStrategic Plan.

Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:

  • Ahealthy life/work balance by offering flexible schedules and telework options for most positions.
  • An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
  • Continuous growth and development opportunities.
  • Opportunities to serve your community and make an impact through meaningful work.

Our commitment to DEIR
Diversity, equity, inclusion, and respect (DEIR)
are core values central to Ecologys work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

Diversity: We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity: We champion equity, recognizing that each of us need different things to thrive.
Inclusion: We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecologys work.
Respect: We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.





What makes this role unique?

In this role, you will work with a supportive and professional team who are passionate about the environment and are committed to process improvement and continual learning. You will provide end user support to help permit holders and the Department of Ecology meet their reporting obligations.

What you will do:

  • Process a backlog of electronic signature authorization forms by verifying information and filing them in accordance with Ecology standards.
  • Reach out to permittees who have not submitted a physical copy of the form.
  • Process new electronic signature authorization forms to grant permit holders access to Water Quality permit reporting systems.
  • Monitor support voicemail and email during busy periods.


Required Qualifications:


Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:

  • 30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
  • 20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent


Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify.

Option 1: At least 18 months of experience in clerical, office, or administrative support work.

Option 2: 30-59 college level semester credits or 45-89 college level quarter credits AND previous clerical experience.

Option 3: 60-89 semester or 90-134 quarter credits OR an Associate's degree or above.


Ecology seeks diverse applicants:We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply.


Need an Accommodationin the application and/or screening process or this job announcement in an alternative format?

Application Instructions:

It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.

  • A cover letter describing why you are interested in this position.
  • A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
  • A list of three professional references.
Note

: References will only be contacted during the final steps of the recruitment process for candidates selected as finalists. References will not be contacted without the candidates formal authorization.

Please do NOT include your salary history.Wage/salary depends on qualifications or rules of promotion, if applicable.

For Your Privacy:
When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):

  • Please be sure to remove private information such as your social security number, date of birth, etc.
  • Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.


Additional Application Instructions for Current Ecology Employees:


Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.

Application Attestation:

The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.

Other Information:

If you have specific questions about the position, please email Lester Power at:lester.power@ecy.wa.gov Please do not contact Lester to inquire about the status of your application.


To request the full position description: email
careers@ecy.wa.gov


Why work for Ecology?

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance.

To learn more about The Department of Ecology, please visit our website at
www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.


Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.


Equal Opportunity Employer:The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.


Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.




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