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ELIGIBILITY INTERVIEWER

In Arizona United States

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ELIGIBILITY INTERVIEWER   

JOB TITLE:

ELIGIBILITY INTERVIEWER

JOB TYPE:

Full-time

JOB LOCATION:

Coolidge Arizona United States

JOB DESCRIPTION:

DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.


DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.


DES serves more than 3 million Arizonans.
Our Mission is to strengthen individuals, families, and communities for a better quality of life.
_

### **ELIGIBILITY INTERVIEWER**

Job Location: DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)

Family Assistance Administration (FAA)

1155 North Arizona Boulevard, Coolidge, Arizona 85128 Posting Details: Salary: $18.
6159 hourly

Grade: 18

Closing Date: 02/07/2024 Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life.
DES is looking for individuals who are committed to service, community, and teamwork.
To learn more about DES please visit des.
az.
gov or click on the link here to view Our DES' video.
Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.


Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families.
This is an ideal position for a highly motivated individual, who has decision-making skills and can work independently in a fast-paced environment while providing quality interaction and communication with our clients.
This position is in an office and after training and a successful time in the position there may be a remote work option.


Job Duties

**Essential Duties and Responsibilities include but are not limited to:**

  • You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
  • You will be attending paid classroom training with on-the-job training (learning by doing).
  • Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
  • Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
  • While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
  • Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.


Knowledge Of

Knowledge, Skills & Abilities (KSAs):

  • Customer service practices.
  • Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.


Skills In

  • Professional written and verbal communication.
  • Customer friendly, empathetic and patient.
  • Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
  • Core math skills, including but not limited to, addition, subtraction, multiplication and division.


Ability To

  • Evaluate and make appropriate decisions (or determinations).
  • Access, maintain, review and interpret information.
  • Work independently as well as interacting with others on a team.
  • Review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources as part of the interview process.


Selective Preference(s)

**The ideal candidate for this position will have**

  • One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
  • A High School Diploma or GED.


Pre-Employment Requirements

  • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements.
    _
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).


Benefits

**The Arizona Department of Economic Security offers a comprehensive benefits package to include:**

  • Affordable medical, dental, life, and short-term disability insurance plans
  • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  • 10 paid holidays per year
  • Vacation time accrued at 4.
    00 hours bi-weekly for the first 3 years
  • Paid Parental Leave-Up to 12 weeks per year of paid leave for newborn or newly-placed foster/adopted child (pilot program).
  • Sick time accrued at 3.
    70 hours bi-weekly
  • Deferred compensation plan
  • Wellness plans
  • Tuition Reimbursement
  • Stipend Opportunities
  • Infant at Work Program
  • Rideshare and Public Transit Subsidy
  • Career Advancement & Employee Development Opportunities
  • Flexible schedules to create a work/life balance

_Learn more about the Paid Parental Leave pilot program here.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page_

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS-defined benefit plan provides for life-long income upon retirement.
You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.


On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.


Contact Us

For questions about this career opportunity, please contact recruiter Shannon Anguiano at 480-876-0851 or ShannonAnguiano@azdes.
gov.


The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at 480-876-0851 or email at ShannonAnguiano@azdes.
gov.
Requests should be made as early as possible to allow time to arrange the accommodation.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

18.6159 per year

SNAPRECRUIT ID:

S-1707363360-3204d07eb32c297f4ef58edf00bb4e48

LOCATION:

Arizona United States

CITY:

Coolidge

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

ELIGIBILITY INTERVIEWER    Apply

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DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

### **ELIGIBILITY INTERVIEWER**

Job Location: DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)

Family Assistance Administration (FAA)

1155 North Arizona Boulevard, Coolidge, Arizona 85128 Posting Details: Salary: $18.6159 hourly

Grade: 18

Closing Date: 02/07/2024 Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view Our DES' video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for a highly motivated individual, who has decision-making skills and can work independently in a fast-paced environment while providing quality interaction and communication with our clients. This position is in an office and after training and a successful time in the position there may be a remote work option.

Job Duties

**Essential Duties and Responsibilities include but are not limited to:**

  • You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
  • You will be attending paid classroom training with on-the-job training (learning by doing).
  • Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
  • Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
  • While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
  • Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

  • Customer service practices.
  • Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

Skills In

  • Professional written and verbal communication.
  • Customer friendly, empathetic and patient.
  • Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
  • Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability To

  • Evaluate and make appropriate decisions (or determinations).
  • Access, maintain, review and interpret information.
  • Work independently as well as interacting with others on a team.
  • Review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s)

**The ideal candidate for this position will have**

  • One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
  • A High School Diploma or GED.

Pre-Employment Requirements

  • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: _Driver's License Requirements._
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

**The Arizona Department of Economic Security offers a comprehensive benefits package to include:**

  • Affordable medical, dental, life, and short-term disability insurance plans
  • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  • 10 paid holidays per year
  • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  • Paid Parental Leave-Up to 12 weeks per year of paid leave for newborn or newly-placed foster/adopted child (pilot program).
  • Sick time accrued at 3.70 hours bi-weekly
  • Deferred compensation plan
  • Wellness plans
  • Tuition Reimbursement
  • Stipend Opportunities
  • Infant at Work Program
  • Rideshare and Public Transit Subsidy
  • Career Advancement & Employee Development Opportunities
  • Flexible schedules to create a work/life balance

_Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page_

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS-defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact recruiter Shannon Anguiano at 480-876-0851 or ShannonAnguiano@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at 480-876-0851 or email at ShannonAnguiano@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.


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