Description

Spa Sydell Integrative Aesthetics is dedicated to providing the highest level of service to our clients while helping them achieve their wellness and beauty goals. We are expanding our customer service team and are seeking a detail-oriented and passionate Email Customer Service Representative to join us.

The Email Customer Service Representative plays a vital role in ensuring customer satisfaction through effective communication and problem-solving skills. This position involves responding to client inquiries via email, providing information about our services, and ensuring a seamless experience for each customer.

Key Responsibilities:

• Respond to customer inquiries via email promptly and professionally
• Assist clients with booking appointments and managing their accounts
• Provide detailed information about spa services and promotions
• Resolve customer issues and escalate when necessary
• Maintain accurate records of customer interactions
• Uphold Spa Sydell's core values of Perseverance, Integrity, Positive Attitude, Growth, Respect, and Guest Satisfaction

Schedule:

• Flexible hours available
• Availability to work weekends and holidays as needed

Job Types: Part-time or Full-time

Pay: $15.00 - $19.00 per hour

Paid Training

Requirements

Job Requirements:

• Exceptional written communication skills
• Strong problem-solving abilities
• Friendly and customer-oriented attitude
• Detail-oriented with the ability to multitask
• Computer proficiency, particularly with email and customer management software
• Ability to maintain composure under pressure
• History of punctuality, good attendance, and reliability
• Must be willing to learn about our services to assist clients effectively