EMC Storage Technician

Position: EMC Storage Technician Location: Ashburn, VA 20147Type & Duration: Contract to Hire | 12 MonthsPay Rate: $45.71 Hourly W2 + Mileage CompensationJob Profile Summary:Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.Key Responsibilities:• Serves as Field Engineer for large, complex clients and across the range of company products and services.• Performs server and storage break-and-fix.• Performs VIP deskside support activities.• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.• Leverages advanced understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.• Tests and certifies mainframes, servers, and other infrastructure associated with networks and peripherals.Key Qualifications:High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 4-6 years’ experience in the area of responsibility.