Emergency Communications Specialist - 911 Dispatch

Compensation Range $29.30 - $38.10 Job Description Summary The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast‑paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety. Responsibilities Promptly answer incoming emergency and non‑emergency phone calls. Quickly assess the situation being reported and determine the correct course of action. Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system. Continually monitor and quickly respond to radio traffic. Accurately track unit activity and status. Ensure the timely and accurate dissemination of information. Monitor a variety of public safety communications systems to support the delivery of public safety services. Quickly and accurately execute requests from field units. Remain calm and composed at all times. Provide exceptional customer service. Engage in ongoing continuing education. Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice. Maintain availability to work overtime shifts as needed. Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts. Maintain on‑call availability and the ability to report within 2 hours of being called in during scheduled on‑call hours. Other Duties as Assigned Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class. Required Qualifications High School Diploma or GED. 2 years of experience in a customer service focused role. Be at least 21 years of age. Minimum typing speed of 40 words per minute. Must pass a background check prior to employment start date. Candidate must pass a criminal background check prior to employment start date. Preferred Experience Previous experience working in a public safety emergency communications center. Licenses and Certifications Valid driver’s license maintained for the duration of employment (Upon Hire Required). CPR certification within 60 days of hire; American Heart Association CPR certification preferred (Required). Subscriber to Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification; maintain for duration of employment (Preferred). IAED Emergency Medical Dispatching (EMD) certification obtained within six months of employment and maintained for duration (Upon Hire Required). Pre‑employment substance use screening required. This position is subject to a pre‑employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy. This position is non‑exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay. Benefits For a complete overview of the benefits offered, visit Equal Employment Opportunity Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals to apply. Legislative Notice As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. #J-18808-Ljbffr