Location: Brooksby Village by Erickson Senior Living Emergency Medical / Public Safety Dispatcher Full-time position: 7:00a-7:00p Bi-weekly rotating schedule Week 1 = Sunday, Wednesday, Thursday Week 2 = Monday, Tuesday, Friday, Saturday Our Security and Emergency Services team is hiring experienced Emergency Dispatchers to oversee multiple SES systems from a central location. In this role, you'll dispatch emergency and routine calls for service to the Security and Emergency Services team, track all pertinent information during the shift, and initiate the first level of the incident report. This is an essential role that includes developing relationships with residents and visitors and providing personalized customer service and hospitality that exceeds expectations. Compensation: $22 - $26.2 per hour, including shift differential, based on experience What We Offer A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401(k) for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices! Growth Opportunities – grow with the company as we open new communities and expand on our existing ones! How You Will Make An Impact Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion Monitor the Emergency Call System for independent living Track the status of residents involved in emergency situations Monitor Fire Alarm System Dispatch ambulance, private ambulances, or 911 as needed What You Will Need Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges Effective communication skills with residents, visitors, and staff at all levels Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description. Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state, or local law. #J-18808-Ljbffr