Job Title: Emergency Services Manager, Operations Officer II Mayor's Office of Homeless Services

Location: Belleville IL

Employment Type: Full-time

Compensation: $74,803 - $119,684 per year

Job Description:

The Emergency Services Manager will oversee the operations of the crisis system for homeless services in Baltimore, managing day-to-day activities and leading the emergency services program. This role involves coordinating rapid responses to crises, developing shelter services, collaborating with partner agencies, and ensuring compliance with all relevant standards. The Manager will also play a key role in public health crisis responses, seasonal shelter planning, and providing leadership in emergency shelter operations.

Responsibilities:

• Crisis System Management:
  • Oversee day-to-day operations of the crisis system for homeless persons.
  • Coordinate responses to urgent situations in shelters and provide crisis management leadership.
  • Collaborate with partner agencies to create citywide emergency management response plans.
• Emergency Shelter Operations:
  • Plan and assess emergency shelter services to meet city policies.
  • Implement departmental policies and ensure adherence within shelters.
  • Develop capital projects for shelter expansion and ensure they meet city needs.
• Service Delivery and Partnerships:
  • Work closely with government agencies and nonprofits to enhance service delivery.
  • Implement rehousing strategies for vulnerable individuals, including those with complex needs.
• Program Evaluation and Improvement:
  • Regularly assess shelter programs, ensuring they align with city priorities.
  • Ensure high-quality services to reduce the duration of homelessness and improve client outcomes.
  • Manage operational strategies and improvements to shelter programs.
• Training and Capacity Building:
  • Lead emergency services coordination with other government and nonprofit partners.
  • Develop in-service training programs for staff and external partners.
• Winter Shelter and Crisis Planning:
  • Plan and develop Winter Shelter and Code Red Extreme Weather plans.
  • Ensure integration with city-wide emergency management efforts.
• Data Management and Reporting:
  • Oversee data collection and analysis, preparing reports for decision-making and improvements.
  • Lead the Point-In-Time count coordination with the HMIS team.

Qualifications:

• Education: Bachelor's degree in business administration, Public Administration, Management, or related field.
• Experience: 4+ years in administrative, operations, or technical work, with experience in crisis management or homeless services.
• Licenses: Valid Maryland Driver's License or equivalent.

Knowledge, Skills, and Abilities:

• In-depth knowledge of social program administration, crisis management, and homeless services.
• Leadership experience in managing multidisciplinary teams and coordinating with various agencies.
• Strong communication, problem-solving, and analytical skills.
• Familiarity with federal, state, and local homeless services regulations and emergency management protocols.

Additional Information:

• Background Check: Required for final candidates.
• Probation: 6-month probation period.