Employer Solutions Call Center Representative
Location- Remote
Bill rate -20.25/hr
The time zone for the role: CST
The hours you would like the candidate to work: Availability of 7:00am to 7:00pm CST Mon to Fri
Contrct Duration: 3 months



HMS makes the healthcare system work better for everyone. We fight fraud, waste and abuse so people have access to healthcare-now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce cost, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions and dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.

Essential Responsibilities:

Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller s questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met


Non-Essential Responsibilities:

Performs other functions as assigned
Follow processing guidelines as

Knowledge, Skills and Abilities:
Ability to demonstrate customer service skills.
Ability to use and decipher file details
Ability to us de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files.
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
Ability to demonstrate good keyboard skills.
Ability to maintain patient confidentiality.
Ability to work independently, under pressure and within, restricted timeframes.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:

Primarily sedentary work in a general office environment.
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires manual dexterity to use computer, telephone and double monitors
May be required to work extended hours based on special business needs.

Minimum Education:
High School Diploma or GED required
Additional education is preferred

Minimum Work Experience

2+ year of call center experience
Demonstrate customer service skills is required
Able to function between two departments incoming calls

Management deserves the right to assign or reassign duties and responsibility to this job at any time.
EOE including disability/Veteran