Job Title :End-User Support Analyst (L1/L2 Help Desk, Office 365, ServiceNow, Hardware Imaging)

Location: Delmar, NY Onsite

We are currently seeking candidates who meet the following qualifications

Qualifications:

• Proven experience providing Level 1 and Level 2 help desk support to end users via phone, email, and in-person assistance.
• Hands-on experience setting up and configuring end-user workstations, including telephones, monitors, keyboards, mice, and laptop docking stations.
• Experience supporting Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Skilled in diagnosing, troubleshooting, and repairing HP and Xerox multi-function printers and devices.
• Experience supporting and assisting users with WebEx conferencing tools, including meeting setup and troubleshooting.
• Working knowledge of ServiceNow IT Service Management (ITSM) workflows, including ticket monitoring, task assignment, search, and reporting functions; familiarity with NYS ITSM preferred.
• Experience performing laptop imaging, configuration, and deployment.
  
  If you meet these qualifications, please submit your application via link provided in LinkedIn.
  Kindly do not call the general line to submit your application.