Role: End User Support L3 (Mac and Windows)Location: Fort Worth, TX (Day1 Onsite)Type: Full TimeInterview process: Telephonic/ Web ExJob Description:Required Skills & Qualifications:• 5+ years of experience in a Desktop Support, IT Support, or End User Computing role, with a strong focus on executive or VIP support.• Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration.• Hands-on experience with mobile device management (MDM) solutions.• Experience with IT ticketing systems (e.g., ServiceNow, Jira).• Excellent problem-solving, analytical, and critical thinking skills.• Exceptional communication (written and verbal), interpersonal, and customer service skills, with a proven ability to interact professionally and discreetly with senior executives.Thanks &