End User Support Specialist

Job Title: End User Support TechnicianLocation (city, state): Bath, NYAssignment Type: 6 month Contract to HirePay: $30-35/hour (approximately $65,000–$75,000 annually)Work Schedule: Full-time, onsiteBenefits: This position is eligible for medical, dental, vision, and 401(k).Job Description:We are seeking an experienced End User Support Technician to provide onsite technical assistance and maintain IT systems within a manufacturing environment. This individual will support employees with hardware, software, mobile devices, network connectivity, and facility technology while helping minimize disruptions to daily operations.Key Responsibilities:Provide onsite and remote technical assistance to employees, resolving escalated hardware, software, and connectivity issues.Configure, install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and conference room equipment.Support Microsoft 365, Windows operating systems, and other commonly used business applications.Investigate network issues involving switches, routers, wireless access points, and related infrastructure.Qualifications:3–5 years of experience in desktop support, end-user support, or a similar IT position in Microsoft 365 and Windows environments.Experience troubleshooting computers, laptops, printers, mobile devices, and Microsoft applications.Basic understanding of networking concepts, including switches, routers, wireless connectivity, and cabling.Ability to prioritize support requests based on urgency and business impact.Comfortable working onsite in a manufacturing environment and following safety requirements.Additional Details:This is a fully onsite position; remote work is not available.Travel to other facilities may be required, up to approximately 30%.Occasional emergency or after-hours support may be needed to support continuous manufacturing operations.Must be comfortable moving throughout a manufacturing facility, accessing equipment in various locations, and lifting up to 50 pounds occasionally.