Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Job Overview Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications . Provide end-user and system support across Syncreon, CLI, and other plant locations . Deliver onsite support for network changes , hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations . Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities , including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices . Provide L2/L3 support for: Windows and macOS operating systems Core infrastructure services Participate in plant leadership meetings and weekly change management calls . Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives . Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3) . Hands‑on experience with Windows OS, macOS, SCCM, and Intune . Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation . Experience managing hardware assets, printers, and scanners . Excellent communication, coordination, and documentation skills . Ability to work independently in an onsite plant environment . Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes , incident management, and change management. Experience working with multiple plant locations and stakeholders. #J-18808-Ljbffr